Complex Oncology Nurse Navigator (11:30AM - 8:00PM EST)

YOUR ROLE

Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients.

As a Complex Oncology Nurse Navigator, you will be on the frontlines serving our members diagnosed with cancer.

This role reports to our RN Care Team Lead.

In it, you will conduct clinical assessments, monitor for changes in health, coordinate care, including transitions, and educate members and caregivers about their diagnosis and treatment over the phone to support our higher‑acuity members as they move through the oncology care continuum.

You will demonstrate a strong clinical focus that supports the need for culturally competent care.

Additionally, you will help improve Thyme Care’s service offerings by communicating member and provider feedback to our clinical leadership.

You will also assist with other administrative projects as needed.

This role can be remote or hybrid-based in our Nashville office.

RESPONSIBILITIES

• Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction.
• Be comfortable following Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.

Your ability to effectively engage and support our members is reflected in our efficiency metrics and quality standards.

• Identify and prioritize a member’s needs and help them remain safe in the community.
• Assist members with care coordination and care management following admissions.
• Coordinate discharge plans with hospital case managers and follow‑up care with providers.
• Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
• Build strong, trusting relationships with payers and providers to optimize care and prevent readmissions for our members.
• Partner with non‑clinical Care Team members to support the member’s social determinants of health needs, such as food resources, transportation access, and support at home.
• Conduct telephonic assessments, including pain assessments and medication reconciliation.
• Ensure members have access to medications and appointments, providing referrals and support as appropriate.
• Perform virtual home safety evaluations and assess the need for DME/supplies.
• Provide referrals to PT, OT, skilled nursing, palliative care, hospice care, etc., as appropriate.
• Be available for urgent clinical escalations and clinical consult support.
• WHAT LEADS TO SUCCESS

A member‑first approach. You are personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one.

QUALIFICATIONS

• Active, unrestricted compact Registered Nurse (RN) license required; willingness to obtain additional state licenses as needed.
• Degree in Nursing (ADN or BSN) required; BSN preferred.
• Minimum 5 years of nursing experience with at least 3 years of high‑acuity adult oncology experience.
• Current certification as an Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).

OCN certification required at hire or to be obtained within 2 years.

• Fluency in Spanish, both written and verbal, is preferred.
• Strong organization skills with ability to juggle multiple tasks under pressure.
• Excellent listening and communication skills; ability to build rapport and great working relationships with members and colleagues.
• Comfortable with ambiguity and rapid change in a startup environment.
• Willingness to learn and use new technologies (video chat, Google Suite, Slack, electronic health records, etc.).
• Ability to identify priorities and take swift action to address urgent and important needs immediately.
• WORKING CONDITIONS AND BENEFITS

To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs.

This role can be remote or hybrid-based in our Nashville office.

The pay rate for this full‑time position is $46.35/hour.

We offer a choice of medical, dental, and vision insurance plans as well as a generous vacation policy for full‑time employees.

Up to 2 holidays per year are required, compensated at a 1x hourly rate and a 2.5x holiday rate.

We recognize a history of inequality in health care.

We are committed to challenging these systems through an inclusive culture of care and company building.

We are an equal‑opportunity employer.

#J-18808-Ljbffr