Customer Support Coordinator (m/w/d)

Position: Customer Support Coordinator (m/w/d)

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e‑commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active in more than 20 markets.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and other channels (B2B and B2C).
• Update promotion and marketing in social media channels.
• Automate order management between the system and central warehouse, coordinating communication between customer service and logistics teams to ensure smooth operations.
• Manage order uploads, track shipments, resolve issues related to order fulfillment, and address logistics‑related complaints promptly by identifying root causes and implementing process improvements to optimize workflows and align with customer needs.
• Deliver excellent customer service for network distribution and clients.
• Work with distributors/executives to implement SIPs and other business programs to provide ongoing support in their business development.
• Organize, prepare and actively participate in events, meetings and trainings.
• Support the Europe Service Center for regular reports and special projects.

Requirements

• Excellent in German and English
• Relevant professional experience of 3+ years in customer service / customer care.
• Active, motivated team player who can work independently.
• PC knowledge with the MS Office package.

Benefits

• Comfortable and conveniently located central office workspace.
• Opportunity to scale a unique S2B2C model across Europe.
• Career path into regional leadership or global digital strategy roles.
• Warm and international culture based on respect, collaboration and giving your ideas a spotlight!
• Interactive activities: team‑building, company parties and events.
• Broad TIENS product portfolio with attractive employee discounts.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Management
• Industries: Hospitals and Health Care

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