Client Solutions Manager - Fashion & Luxury DACH - Hamburg

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok\’s purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That\’s how we drive impact – for ourselves, our company, and the communities we serve. Join us.

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients\‘ and agencies\‘ challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok\’s ad products and are humble, dynamic, and open to change. You are joining a team of consultants and marketing and self-service platform experts, who proactively drive the clients\‘ growth strategies, including upsells, renewals, and campaign reactivations.

Responsibilities

1. Aid the team in educating clients and agencies on product solutions and best practices, ultimately helping to grow existing businesses and manage relationships with key Fashion & Luxury clients and agency partners (media, creative, and marketing partners).
2. Analyze campaign performance data to offer clients data-driven business insights and use those insights to improve our advertising offerings, maximize client\’s revenue, and increase ROI and efficiency.
3. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Partnership Managers team.
4. Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
5. Kick-off campaigns with clients and manage all timelines, assets, and opportunities for optimization.
6. Serve as a product consultant educating clients and agencies on product solutions and best practices, ultimately growing existing business partnerships.
7. Work and collaborate with a diverse group of internal cross-functional teams, supporting the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
8. Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
9. Build scalable processes for our growing Client Solutions Management Team.
10. Work with the campaign execution team to ensure ad specifications are accurate and be responsible for the reporting and optimization of campaigns.

Minimum Qualifications

1. Experience of hands-on campaign management across digital platforms and ad tech products.
2. Deep understanding of the digital landscape and a passion for social media.
3. Detail-oriented, data-driven, and analytical mindset with exceptional organizational skills.
4. Previous experience working across multi-markets (preferred but not necessary).
5. Excellent verbal and written English & German communication skills.
6. Self-starter, fast learner with a start-up spirit.

Preferred Qualifications

1. Experience of working with clients in the fashion and luxury industry.
2. Background/experiences in performance and branding campaigns.
3. Proven success in a highly dynamic, rapidly changing environment.

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