Client Solutions Manager - Retail - Global Business Solutions - Munich

Responsibilities

The Client Solutions team aims to establish and build scalable, healthy, long-term client relationships by addressing clients\‘ and agencies\‘ challenges through top-tier campaign services. Client Solution Managers possess a comprehensive understanding of TikTok\’s ad products and are humble, dynamic, and adaptable. You will join a team of consultants and platform experts who proactively drive client growth strategies, including upsells, renewals, and reactivations.

In this role, you will work closely with the Brand and Agency Partnerships team to deliver exceptional service. Success requires a focus on client service, adaptability in a dynamic environment, and the ability to craft custom solutions leveraging our unique ad product suite, combining technical and commercial expertise.

• Educate clients and agencies on product solutions and best practices, helping to grow existing businesses and manage relationships with key retail clients and agency partners.
• Analyze campaign performance data to provide data-driven insights, improve advertising offerings, maximize revenue, and increase ROI and efficiency.
• Conduct regular business reviews and adopt a long-term, consultative approach to build productive relationships with clients, collaborating with the sales team.
• Manage custom programs or sponsorships internally and lead content campaigns to ensure timely asset distribution and delivery.
• Kick off campaigns with clients, managing timelines, assets, and opportunities for optimization.
• Serve as a product consultant, educating clients and agencies and fostering business growth.
• Collaborate with cross-functional teams to create and implement creative ad solutions focused on achieving measurable results.
• Work directly with international product and engineering teams to troubleshoot client issues during campaigns.
• Build scalable processes for the expanding Client Solutions Management team.
• Coordinate with the campaign execution team to ensure ad specifications and rates are accurate, and oversee campaign reporting and optimization.

Qualifications

Minimum Qualifications

• 5+ years of experience managing campaigns across digital platforms and ad tech products.
• Deep understanding of the digital landscape and a passion for social media.
• Exceptional organizational skills and attention to detail.
• Experience working across multiple markets is preferred.
• Fluent in English and German, both verbal and written, to communicate effectively with clients.
• Self-starter, quick learner, with a startup spirit.

Preferred Qualifications

• Experience working with clients in the retail or e-commerce industry.
• Background in performance campaigns.
• Proven success in a fast-paced, evolving environment.

About TikTok

TikTok is the leading platform for short-form mobile videos. Our mission is to inspire creativity and bring joy. With headquarters in Los Angeles and Singapore, and offices worldwide, we foster a diverse and innovative environment.

Why Join Us

We value creativity, curiosity, humility, and impact. Our teams work together to create value, inspire, and innovate. We embrace challenges, iterate constantly, and foster a mindset of continuous growth. Join us to be part of a limitless journey.

Diversity & Inclusion

TikTok is committed to an inclusive workplace that values diverse skills, experiences, and perspectives. We aim to reflect the communities we serve and create a space where everyone can thrive.

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