Sea Logistics Operational Care Supervisor

Sea Logistics Operational Care Supervisor

Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)

Full time

You will be joining our Operational Care Team to add your leadership expertise and skills to the delivery of Customer Excellence.

Your Role

You will be leading a team completing various transport activities while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance and regulatory requirements.

Your Responsibilities

• Create/complete shipment details in our internal transport management system (e.g. carrier/vessel, item description, etc.).
• Monitor and report on operational performance of carriers and other vendors, ensuring strong data quality for timely and accurate customer reporting.
• Coordinate with customer care, haulers, and carriers for the export of shipments and organize transport activities based on the customer promise.
• Obtain DG approval (where necessary).
• Create files for consolidation containers (unless performed by dedicated SaCo planners).
• Ensure costs and revenues are entered during the shipment creation, providing cost awareness and efficiency, ensuring profit maximization.
• Support and resolve claims and disputes.

Your Skills and Experiences

• At least 4-5 years experience in related industry (Sea Freight background is an added advantage).
• Proven experience in leading and managing a team.
• Strong communication skills to liaise effectively with Customer Care Specialists, haulers, and carriers.
• Ability to ensure all requirements are met in a timely and efficient manner.
• Understanding of relevant governance and regulatory requirements.
• Strong data quality for timely and accurate customer reporting.
• Ability to coordinate export shipments and organize transport activities based on customer promises.
• Ability to ensure costs and revenues are accurately entered during shipment creation.
• Experience in supporting and resolving claims and disputes.
• Strong analytical and problem-solving abilities.
• Commitment to meeting customer needs and ensuring customer satisfaction.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

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