Customer Support Engineer

• Customer Support Engineer
• We are looking for a talented

Customer Support Engineer to step onto a fintech unicorn rocketship.

Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs.

In this role, you will be responsible for

• Provide world-class service to our customers and ensure customer success post-sales.
• Provide specialized support on both technical and product issues, and also manage customer escalations.
• Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

About you

Proven experience of hands‑on technical support experience at a Saa S company, with a focus on delivering support through live chat and email.

• Proven experience providing real‑time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
• Strong communication skills, including written, verbal, and listening.
• Detail‑oriented and well‑organized.
• Always learning, has a growth mindset.
• Strong creative thinking and problem‑solving skills.
• Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.
• Experience with Net Suite / Quick Books or other ERP systems, and knowledge of accounting is a big plus.
• Experience with payment systems and/or working at a Fintech company – an advantage.
• Proven ability to read, debug, and understand HTML code, API calls, etc. – an advantage.

Benefits

Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”).

Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS.

Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Accommodations

Tipalti champions inclusive teams, in which every voice counts.

We are committed to recruiting diverse candidates with varied personal experiences and abilities.

We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate.

Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti. com for assistance.

AI Use

We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process.

This includes resume screening, skills assessment, and candidate matching.

You have the right to request human review of any automated decision.

For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice.

For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti. com.

Privacy

We are committed to protecting the privacy interests of job applicants and candidates.

For more information about our privacy practices during our Talent Acquisition process, refer to the Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti www. tipalti. com/privacy/job-candidate-privacy-notice/

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