Business Analyst for Counterparty Data Hub Servicing (all genders)

• Location: Wien
• Working hours: Full-time
• Occupational Area: Banking Operations
• Company: Erste Group Bank AG

Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.

We in Daily Banking Services want to provide to our clients the best digital experience, which is seamless, convenient, fast and compliant. We aim to digitalize and automatize all our back-office processes to the core, regardless of channels. Customer Data Hub is one of our key systems to provide business support to all Erste Group Banks and meet regulatory requirements. We are seeking a skilled Business Analyst to join our Customer Lifecycle Servicing and Solutions team. The ideal candidate will have a background in process improvements, customer satisfaction, and data analysis. Additionally, expertise in new technologies and artificial intelligence (AI) is an advantage to drive innovation and efficiency within our systems.

Your Tasks

• Analyze and improve business processes to enhance efficiency and customer satisfaction.
• Conduct data analysis to support decision-making and strategic planning.
• Collaborate with cross-functional teams to ensure data integrity and accuracy within the Groups Customer Data Hub.
• Identify and implement new technologies and AI solutions to optimize business operations.
• Develop and maintain comprehensive documentation of business processes and system requirements.
• Provide training and support to team members on new technologies and applications.

Your Background

• Bachelor\’s degree in Business Administration, Information Technology, or a related field.
• A proven experience as a Business Analyst, Process Manager or similar, preferably in the banking or financial services industry.
• Strong analytical and problem-solving skills.
• You are proficient in data analysis tools and techniques.
• Knowledge of new technologies and AI applications in business processes.
• Excellent communication and interpersonal skills.
• You are able to work independently and as part of a team.

Our Offer

• We are a team who lives and breathes innovation and digital transformation and likes to push boundaries to the next level.
• We are open minded, supportive and always ready to go the extra mile for our customers.
• We take care of your personal wellbeing, career development, and we actively support your educational needs.
• Discover and enjoy the benefits of Erste Group.
• The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 43.554,– gross per year. But this is just a formality – we would be happy to talk about your actual salary in person!
• We offer our employees the opportunity to divide their hours between working from home and at the office.
• We consider the diversity of our employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.

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