IT Operations Expert (Data Center / IDC) in Frankfurt am Main

IT Operations Expert (Data Center / IDC)

Location: Netherlands

Global Data Center Projects

TITANICOM is hiring experienced IT Operations Experts to support large-scale international data center and IT infrastructure projects across Europe.

Responsibilities

• Participate in 5×8 IDC/data center operations and on-site support
• Respond to incidents, execute work orders, and handle temporary operational tasks based on SLA requirements
• Conduct risk analysis, establish risk control measures, and continuously optimize SOP/EOP processes
• Independently troubleshoot complex IT infrastructure issues and coordinate cross-functional teams
• Support server, network, and infrastructure operations to ensure stable and efficient delivery
• Lead operational improvement initiatives, optimize workflows, and improve team efficiency and stability
• Coordinate projects and drive cross-team collaboration

Requirements

• Chinese/Mandarin is mandatory
• 1+ years of IDC / Data Center / IT Operations experience
• Familiar with ticketing systems, SOP/EOP procedures, and incident management
• Knowledge of servers, networking, cabling, and infrastructure support
• Strong troubleshooting, communication, and coordination skills
• Experience in project coordination or team management is preferred
• English or local European language communication ability preferred

What We Offer

• International projects and global technical exposure
• Career development and advanced technical training
• Professional support from global infrastructure teams
• Competitive salary and performance-based benefits

About TITANICOM

TITANICOM specializes in global IT hardware system integration and infrastructure deployment services. Headquartered in Hong Kong, with technical service centers across Asia, Europe, Africa, and North America, we provide 24/7 IT deployment and support services in over 50 countries worldwide.