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- Aufgaben: Bridge business needs and tech teams to enhance digital solutions.
- Arbeitgeber: Join a dynamic Customer & Markets Team focused on innovation.
- Mitarbeitervorteile: Gain hands-on experience with CRM tools and collaborative platforms.
- Warum dieser Job: Make an impact by improving processes and user experiences in a tech-driven environment.
- Gewünschte Qualifikationen: Degree in Computer Science or related field; Salesforce knowledge is a plus.
- Andere Informationen: Fluency in English and French is required.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
Looking for a Business Analyst for our Customer & Markets Team As a Business Analyst specialized in digital, CRM and collaboration platforms, your role involves serving as a bridge between business stakeholders and technical teams to drive effective digital and collaborative solutions within the organization. You will conduct thorough data analysis, identify system enhancements, and design and implement scalable and efficient processes within digital applications and the Salesforce CRM tool. Your mission : • Gather and analyse business requirements (and user feedback) with our business teams in order to propose the to-be processes • Collaborate with stakeholders to understand their needs, and translating these requirements into effective CRM or digital solutions • Lead the business workshop, document the analysis, collaborate with Product Owners & support Enterprise and Solution Architects in the solution definition • Ensure global information consistency, quality and documentation & sharing in link with Enterprise Architecture objectives • Participate at the whole activities within the IT team (refinement of requirements, preparation & execution test, build the solution, …) • Collaborate with all teams involved by your feature team and manage the dependencies • Prepare test cases with business and assist business in the User Acceptance Testing  • Provide end-user support, defect management and occasionally training to ensure seamless adoption and utilization of the Salesforce CRM platform .
Your Qualifications : • Degree in Computer Science, Management Information Systems or Engineering – BAC + 5 • Good knowledge in Salesforce tool is an advantage • Experience in Agile projects • Prior experience of business analysis with IT collaboration, with a proven ability to understand business issues and to structure business specifications, • General knowledge of the banking products and services • Good knowledge and understanding of the banking processes • You are fluent in written and spoken English and French.
Business Analyst - CRM & Digital Tools Arbeitgeber: TLI
Kontaktperson:
TLI HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Business Analyst - CRM & Digital Tools
✨Tip Number 1
Familiarize yourself with Salesforce CRM and its functionalities. Since this role emphasizes the use of Salesforce, having hands-on experience or certifications can set you apart from other candidates.
✨Tip Number 2
Brush up on your Agile project management skills. Understanding Agile methodologies will help you communicate effectively with teams and stakeholders, showcasing your ability to adapt in a fast-paced environment.
✨Tip Number 3
Network with professionals in the banking and CRM sectors. Engaging with industry experts can provide insights into current trends and challenges, which you can leverage during interviews to demonstrate your knowledge.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully gathered and analyzed business requirements in the past. Being able to articulate your experience will help you stand out as a strong candidate for this role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Business Analyst - CRM & Digital Tools
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities and qualifications required for the Business Analyst position. Tailor your application to highlight your relevant experience in CRM, digital tools, and business analysis.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Salesforce and any Agile projects you've worked on. Provide specific examples of how you've gathered business requirements and collaborated with stakeholders.
Showcase Your Skills: Clearly outline your skills in data analysis, process design, and documentation. Mention any experience you have with user acceptance testing and end-user support, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job description. Discuss your passion for digital solutions and how you can contribute to the team’s success. Make sure to express your fluency in both English and French.
Wie du dich auf ein Vorstellungsgespräch bei TLI vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the Business Analyst role, especially in relation to CRM and digital tools. Familiarize yourself with Salesforce and how it integrates into business processes, as this will be crucial during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to analyze business requirements. Prepare examples from your past experiences where you successfully gathered requirements or led workshops, showcasing your analytical and collaborative skills.
✨Showcase Your Communication Skills
As a bridge between technical teams and business stakeholders, effective communication is key. Be ready to demonstrate how you can translate complex technical information into understandable terms for non-technical stakeholders.
✨Familiarize Yourself with Agile Methodologies
Since experience in Agile projects is mentioned, brush up on Agile principles and practices. Be prepared to discuss how you've applied Agile methodologies in your previous roles and how they can benefit the team at the company.
