Hollister - Key Lead, Riem Arcaden

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure effective store operations. The Key Lead is part of the store leadership team, driving store performance through customer experience and team achievement of daily sales.

What You’ll Do

1. Opening and closing routines
2. Product knowledge and brand awareness
3. Business understanding
4. Proactive thinking
5. Attention to detail
6. Register/Point of Sale use
7. Asset protection
8. Visual displays
9. System skills
10. Work schedule requirements

Availability

The schedule varies weekly, with at least 25 hours per week. Availability on weekends and certain holidays is required. Hours may increase during peak times.

Qualifications

1. High School Diploma or G.E.D. preferred
2. At least 1 year of retail experience preferred
3. No supervisory experience required
4. Fluent in English and German (CEFR B2)

Additional skills include customer focus, communication, interpersonal skills, fashion awareness, adaptability, and multi-tasking.

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