IT Security Service Manager (f/m/x)

The provided job description is fairly comprehensive and well-structured. However, it can benefit from minor formatting improvements for better readability and clarity. I will ensure that the HTML tags are used appropriately, and unnecessary repetitions or formatting issues are corrected.

Here is the refined version:

IT Security Service Manager (f/m/x), Berlin

Client:

ZEISS Group

Location:

Berlin, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

67a89030f849

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

• Your Role

• Oversee the delivery of IT services, ensuring alignment with business demand and within agreed SLAs.
• Continuously assess and enhance IT service management processes, implementing best practices and standards to optimize service delivery efficiency.
• Work in close collaboration with other CIT-O teams and maintain a high level of end-user experience.
• Collaborate with internal stakeholders to understand business requirements, provide insights, and communicate the impact of IT services on business operations.
• Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions.
• Maintain the IT Security operational model and ensure it is up to date.
• Represent IT Security services in projects and activities outside the domain.
• Maintain relationships with other service managers within the company.
• Actively participate in IT Security Service roadmap planning and represent operations.
• Ensure the IT Security service roadmap is current and actionable.
• Keep close contact with external parties associated with the IT Security domain.

Your Profile:

• Bachelor\’s degree in Information Technology or equivalent work experience.
• End-user experience-focused mindset.
• Proven working experience in IT Operations.
• Experience working in IT within large-scale, complex, and global environments (US, EMEA, APAC).
• Knowledge of different device management environments and their dependencies on other products.
• Experience in coordinating and communicating complex tasks.
• Experience in operational technology harmonization.
• Excellent communication skills in English.

#J-18808-Ljbffr