IT Security Service Manager (f/m/x)

Your Role

• Oversee the delivery of IT services, ensuring alignment with business demand and within agreed SLAs.
• Continuously assess and enhance IT service management processes, implementing best practices and standards to optimize service delivery efficiency.
• Work in close collaboration with other CIT-O teams and maintain a high level of end user experience.
• Collaborate with internal stakeholders to understand business requirements, provide insights, and communicate the impact of IT services on business operations.
• Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions.
• Maintain the IT Security operational model and ensure it is up to date.
• Represent IT Security services in projects and activities outside the domain.
• Maintain relationships with other service managers within the company.
• Actively participate in IT Security Service roadmap planning and represent the operations part.
• Ensure the IT Security service roadmap is a living document.
• Keep close contact with external parties associated with the IT Security domain.

Your Profile

• Bachelor\’s degree in Information Technology or equivalent work experience.
• Have an end-user experience-focused mindset.
• Proven working experience in IT Operations.
• Experience working in IT within a large-scale, complex, and truly global environment (US, EMEA, APAC).
• Knowledge of different device management environments and their dependencies on other products.
• Experience in coordinating and communicating complex tasks.
• Experience in operational technology harmonization.
• Excellent communication skills in English.

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