Key Account Manager

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Achievements of budget targets management and conduct of contractual negotiations, ensuring store level activities are delivered through the Sell-Out team via the Sales Manager, accurate commercial and financial Key Accounts Management, initiating corrective actions if there is a major deviation from the plan, and handling all activities and decisions with the “grandfather” principle with the highest level of integrity. Customer Expectations Evaluation and monitoring creation and delivery of action plans as MCNC, Marketing, Promotions, Incentives, etc., with accurate use of CRM.

Responsibilities

• Delivery of budgeted targets assigned
• Delivery of account-specific contractual obligations
• Delivery of new business targets
• Relationship management at merchants‘ Head Office level, serving as their primary point of contact for all business-related matters
• Brick wall accounts against competitors
• Ensure that all relevant information regarding the market and business trends is transmitted to the organization in an updated, qualified, and transparent way
• Manage a portfolio of assigned Key Account Merchants
• Achieve Refund Ratio, Hit Rate, and any other sales targets, taking corrective action when results materially deviate from expectations
• Acquisition of new merchants, retention, and recovery of existing merchants
• Improve merchants’ knowledge and expertise with our services
• Maximize TFS business (IR and RR management)
• Maximize DCC business (Hit Rate management)
• Ensure proper communication with the merchants‘ HQ
• Document in CRM all merchant-specific information and activities done

Main KPI’s

• Cross-selling
• GB services and products
• Account Plans
• CRM

Preferable Skills and Competencies

• Proven experience in sales, key account management, or relevant customer relationship management roles
• Good customer orientation
• Ability to create personal relationships
• Problem-solving attitude
• Basic knowledge of MS Office products

Business Knowledge/Educational Background

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