Manager IT-Onsite Support (m/f/d)

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Job Reference:

822c6916ad3f

Job Views:

1

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

For our client in the Dillenburg area , we are currently looking for a full-time (40h) Manager (m/f/d) IT Onsite Support as part of a direct placement. In your future role, together with your team, you will ensure the smooth operation and continuous development of the company\’s internal IT services.

Here\’s what our clients offer

• A permanent position in an internationally established, successful IT services company that promotes your professional and personal development through, for example, in-house development opportunities and a personalized career plan
• Flexibility for work and leisure: attractive working time model with flexitime account and the option of mobile working (20% remote working possible)
• Various additional benefits and employee offers, such as vacation and Christmas bonuses, company pension scheme, corporate benefits with numerous offers from renowned brands, bike leasing, etc.
• Leading the team: You will lead the IT Onsite Support team, promote collaboration and work with your team members to ensure the smooth operation of the IT infrastructure on site.
• Strategic planning: You develop and implement strategies to improve IT service management processes.
• Process optimization: You analyze existing processes and identify potential for optimization in order to increase the efficiency and quality of IT services.
• Project management: You will plan and coordinate IT projects and rollouts, ensure that they are completed on time and within budget, and monitor progress.
• Communication and collaboration: You will act as an interface between the IT support team, other departments and external service providers to ensure smooth communication and collaboration.
• Quality assurance: You monitor compliance with quality standards and ensure that IT services meet user requirements and expectations.
• Training and development: You identify training needs and organize further training measures to continuously improve the skills and knowledge of team members.

Your profile

• Completed training or studies in the IT sector or a comparable qualification
• Several years of professional experience in IT support or IT service management, coupled with initial management experience
• Sound knowledge in the areas of incident, change, problem and configuration management
• Strong communication and teamwork skills
• High customer orientation and problem-solving skills
• Independent and structured way of working
• Business fluent German and good written and spoken English skills

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