Strategic Customer Success Manager (m/w/d)

München Vollzeit Kein Home Office möglich

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Client:

DataGuard

Location:

Munich, Germany

Job Category:

Customer Service

EU work permit required: Yes

Job Reference:

48106b78ed74

Job Views:

Posted:

30.04.2025

Expiry Date:

14.06.2025

Work with proven Project Management frameworks and tools.
Understand customer needs: Gather insights into customer requirements, pain points, and challenges to tailor solutions effectively.
Account planning: Develop comprehensive account plans to ensure customer success, growth, and retention.
Strategic advice: Offer consultative guidance to corporate clients, aligning their objectives with the company\’s products/services.
Foster strong relationships: Build and maintain strategic partnerships with key corporate clients, understanding their goals and objectives.
Expansion: Collaborate with the Sales Manager in a Land and Expand motion. Identify opportunities for upselling and cross-selling, increasing revenue and customer satisfaction.
Retention: Monitor your customer portfolio for potential churn and flag risks early. Develop & execute anti-churn strategies, aligning closely with professional services and sales teams.
Data analysis: Utilize data and metrics to assess customer health, identify trends, and provide data-driven recommendations.
Customer advocacy: Serve as the voice of the customer within the company, advocating for their needs and interests. Create best practices and success stories.
Collaborative teamwork: Coordinate with sales, marketing, and product teams to deliver exceptional customer experiences and drive business growth.

Work with our valued corporate and multinational customers towards success.
A secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up.
Personal training budget to enhance your talents and support your growth and development.
Multicultural English-speaking company with over 200 ambitious team members worldwide.
The freedom and trust to bring in and execute your own ideas, with a focus on ownership and room for trial and error.
Experienced colleagues to coach and guide you.
Benefits like EGYM Wellpass and NAVIT for a healthy work-life balance.
DataGuard Flex Policy allowing flexible work arrangements, including home office or working from anywhere.
Competitive salary, flexible hours, and benefits focused on health, family, and sustainability.
Opportunity to shape the future of security and compliance actively.

Experience as a Customer Success Manager, Consultant, or Account Manager (preferably in SaaS).
Degree in business, engineering, computer science, or similar.
Experience in customer project management, leading workshops, demonstrating product benefits, and managing conflicts and negotiations.
Enjoy building relationships with key stakeholders and management levels.
Interest in Privacy, InfoSec, and Compliance topics; knowledge provided by the company.
Experience with software products and development, adapting to evolving customer needs and regulations.
Eager to work in a high-paced, dynamic environment with changing processes and tools.
Excellent communication skills in German (C2 level) and English, both written and spoken.
Team player with a proactive approach, customer obsession, and a bias towards action.

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Kontaktperson:

TN Germany HR Team

Strategic Customer Success Manager (m/w/d)