Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Join our Customer Success team and complete a 10-month dynamic training program.
- Arbeitgeber: SAP is a global leader in business software, helping over 400,000 customers innovate together.
- Mitarbeitervorteile: Enjoy a collaborative culture, learning opportunities, and various benefits tailored for you.
- Warum dieser Job: This role offers hands-on experience, mentorship, and a chance to impact customer success globally.
- Gewünschte Qualifikationen: 2-5 years of experience in customer support or business transformation; fluency in English and German required.
- Andere Informationen: Apply early for the SAP Academy starting March 2025 and kickstart your career!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Become a professional Customer Success Manager (f/m/d) – Switzerland – powered by SAP Academy
Client:
SAP
Location:
Switzerland
Job Category:
Customer Service
Job Reference:
982b8f6c4557
Job Views:
14
Posted:
06.03.2025
Expiry Date:
20.04.2025
Job Description:
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Please note that this is a pipeline/evergreen job posting. The official recruitment begins August 2024. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2025.
Who you’ll become
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills for your career. Following this experience, you will then transition into the role of Customer Success Manager (f/m/d).
Your responsibilities will include:
- Successfully complete a 10-month learn-apply program, enhancing your support into the CSM role.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, and business acumen.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional.
- Work directly with customers and behind the scenes to enrich your knowledge of SAP.
What you bring
2-5 years’ work experience supporting customers and business transformation, preferably from consulting, sales, or account management. Strong communication skills including fluency in English and German, with other languages being a plus.
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce. This dynamic 10-month program strengthens the foundation for a successful career at SAP and will start on March 1st, 2025.
Join us for the opportunity to develop a global peer network, partner with customers, and leverage world-class cloud-based products and services.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities.
#J-18808-Ljbffr
Become a professional Customer Success Manager (f/m/d) - Switzerland - powered by SAP Academy, null Arbeitgeber: TN Switzerland
Kontaktperson:
TN Switzerland HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Become a professional Customer Success Manager (f/m/d) - Switzerland - powered by SAP Academy, null
✨Tip Number 1
Familiarize yourself with SAP's products and services. Understanding the tools and solutions that SAP offers will not only help you in the interview but also demonstrate your genuine interest in the role of Customer Success Manager.
✨Tip Number 2
Network with current or former employees of SAP, especially those who have gone through the Academy for Customer Success. They can provide valuable insights into the program and the skills that are most valued in the role.
✨Tip Number 3
Brush up on your communication skills in both English and German. Since fluency in these languages is a requirement, practicing your language skills can give you an edge during the selection process.
✨Tip Number 4
Stay updated on trends in customer success and digital transformation. Being knowledgeable about industry trends will help you engage in meaningful conversations during interviews and show that you are proactive about your professional development.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Become a professional Customer Success Manager (f/m/d) - Switzerland - powered by SAP Academy, null
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Manager position. Understand the responsibilities and required skills, especially the importance of customer support and business transformation.
Highlight Relevant Experience: In your application, emphasize your 2-5 years of experience in customer support, consulting, sales, or account management. Use specific examples that demonstrate your ability to drive business transformation and support customers effectively.
Showcase Communication Skills: Since strong communication skills are crucial for this role, make sure to highlight your fluency in English and German. If you speak additional languages, mention them as well to stand out.
Express Enthusiasm for Learning: Convey your eagerness to participate in the SAP Academy for Customer Success. Discuss your interest in digital transformation and how you look forward to developing your skills through the program.
Wie du dich auf ein Vorstellungsgespräch bei TN Switzerland vorbereitest
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers succeed. Share specific examples from your past experiences where you went above and beyond to support a client or improve their experience.
✨Demonstrate Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle difficult conversations or resolve conflicts with customers.
✨Highlight Relevant Experience
Bring attention to your 2-5 years of experience in customer support, consulting, or account management. Use concrete examples to illustrate how your background aligns with the responsibilities of a Customer Success Manager.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
