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- Aufgaben: Manage customer relationships and oversee international transport orders from start to finish.
- Arbeitgeber: Join Fr. Meyer's Sohn, a leading global freight forwarding company with a family-owned touch.
- Mitarbeitervorteile: Enjoy mobile working, great colleagues, and personalized training opportunities.
- Warum dieser Job: Be part of a successful team focused on excellent customer service and satisfaction.
- Gewünschte Qualifikationen: Vocational training in forwarding/shipping or similar, plus strong communication skills in English.
- Andere Informationen: Opportunity to work in a dynamic environment with over 1000 employees worldwide.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
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Client:
Fr. Meyer’s Sohn
Location:
Job Category:
Customer Service
Job Reference:
a87af6644da3
Job Views:
7
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Fr. Meyer’s Sohn (FMS) is a family-owned global freight forwarding company. We specialize in the international transportation of bulk commodities and are the market leader in paper and forest products logistics. Worldwide, we are one of the top ten ocean freight forwarders. Customized, cross-modal customer solutions complete our product portfolio. More than 1000 employees in over 50 branches in 20 countries move 850,000 TEU per year.
With us, you provide your customers with full support and organize customized logistics solutions for their shipments in international supply chains. Excellent customer service and a very high level of customer satisfaction are our top priorities. You can also become part of our team of experts in Customer Service. We look forward to meeting you and continuing our success story together with you!
Starting date: as soon as possible
YOUR FUTURE TASKS
- You are responsible for looking after a defined group of customers, true to our motto „one face to the customer“.
- You manage the forwarding of worldwide transport orders from A to Z.
- You are responsible for calculating prices and quotations.
- You are the first contact person for our international customers and partners.
- The preparation of the P&L as well as the execution of the monthly financial statements for your area of responsibility rounds off your diverse range of tasks.
YOUR EXPERIENCE & SKILLS
- You have a vocational training in the field of forwarding/shipping or a comparable qualification.
- Experienced in the operational handling of sea freight orders? Check!
- You convince with strong communication skills, both written and spoken, also in English.
- A proactive and customer-oriented way of working is one of your strengths.
YOUR BENEFITS
- Partnership: Great colleagues and many employee events, Mobile Working.
- Training and development: Individual development and training opportunities (e.g. trainings, global Talent Management programs).
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Customer Service Sea Freight Import (m/f/d) Switzerland, Zürich Arbeitgeber: TN Switzerland
Kontaktperson:
TN Switzerland HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service Sea Freight Import (m/f/d) Switzerland, Zürich
✨Tip Number 1
Familiarize yourself with the specific logistics and freight forwarding terminology. Understanding terms related to sea freight will not only help you in interviews but also demonstrate your commitment to the industry.
✨Tip Number 2
Research Fr. Meyer's Sohn and their operations. Knowing about their services, values, and recent developments can give you an edge during discussions and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service and how they relate to managing international clients. Highlight any specific examples where you successfully handled complex logistics challenges.
✨Tip Number 4
Practice your communication skills in both German and English. Since strong communication is key for this role, being able to articulate your thoughts clearly in both languages will be a significant advantage.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service Sea Freight Import (m/f/d) Switzerland, Zürich
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with Fr. Meyer's Sohn and their operations in the freight forwarding industry. Highlight your understanding of their services and values in your application.
Tailor Your CV: Customize your CV to emphasize your experience in customer service and sea freight logistics. Include specific examples of how you've managed transport orders and provided excellent customer support.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and proactive approach. Mention your vocational training and any relevant experience in handling sea freight orders.
Highlight Language Skills: Since strong communication skills in English are required, make sure to mention your proficiency level. If you speak additional languages, include those as well to strengthen your application.
Wie du dich auf ein Vorstellungsgespräch bei TN Switzerland vorbereitest
✨Understand the Company and Its Values
Before your interview, take some time to research Fr. Meyer's Sohn and understand their mission and values. Knowing that they prioritize excellent customer service and customized logistics solutions will help you align your answers with what they are looking for.
✨Prepare for Customer Scenarios
Since the role involves managing a defined group of customers, be ready to discuss specific scenarios where you've successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, both in English and your native language. You might be asked to demonstrate how you would communicate with international customers.
✨Highlight Your Experience in Sea Freight
Make sure to emphasize your experience in operational handling of sea freight orders. Be prepared to discuss any relevant qualifications or training you have, as well as specific examples of how you've managed transport orders from start to finish.
