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- Aufgaben: Lead Salesforce Service Cloud projects, collaborating with teams and stakeholders to enhance processes.
- Arbeitgeber: Join SonarSource, a company that values respect, kindness, and innovation in the tech industry.
- Mitarbeitervorteile: Enjoy flexible hours, a healthy work-life balance, and opportunities for continuous learning.
- Warum dieser Job: Be part of a supportive culture where communication and creativity are valued, driving impactful solutions.
- Gewünschte Qualifikationen: 5+ years in tech implementation, 2+ years in Salesforce Service Cloud, and strong communication skills required.
- Andere Informationen: Salesforce certifications in Service Cloud or Administration are a plus!
Das voraussichtliche Gehalt liegt zwischen 72000 - 100000 € pro Jahr.
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Salesforce Service Cloud Technical Lead, Geneva
Client:
SonarSource
Location:
Geneva
Job Category:
Other
Job Reference:
cc212e1d5230
Job Views:
9
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
In this role, you can expect to:
- Collaborate with stakeholders and development teams to gather requirements and process flows, including documentation of all features with acceptance criteria.
- Oversee complex workflow rules, data segmentation, and triggers and drive process improvements and innovations.
- Lead Service Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping.
- Be the point of contact for stakeholders working on deliverables and encountering errors or technical issues with SFSC.
- Support and educate/train our users on best practices in utilizing SFSC tools.
- Produce, maintain, and distribute comprehensive, clear, and accurate documentation for all processes and operational considerations.
- Prepare and plan future new functionality and customization or enhancements with users prior to releasing net new functionality.
The skills you will demonstrate:
- 5+ years of experience in technology implementation for full-lifecycle enterprise software projects.
- 2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrations.
- Understanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & Lightning.
- Ability to assess the gap and impact of new requirements on current Salesforce implementation.
- Team player with the ability to communicate effectively on technical topics and progress with different stakeholders.
- Creative and analytical thinker with the capacity to challenge requirements and focus on delivery.
- Proven ability to design and implement new processes and facilitate user adoption.
- Salesforce.com Certification in Service Cloud, Architect, and/or Administration is a strong asset.
Why you will love it here:
- We value a safe work culture – founded in respect, kindness, and the right to fail.
- We hire great people – we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.
- Work-life balance – a healthy work-life balance is very important at Sonar.
- Flexible hours – we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
- We promote continuous learning – in an ever-changing industry, learning new skills is the key to growth and success!
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Salesforce Service CloudTechnical Lead, Geneva Arbeitgeber: TN Switzerland
Kontaktperson:
TN Switzerland HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Salesforce Service CloudTechnical Lead, Geneva
✨Tip Number 1
Make sure to familiarize yourself with the latest features and updates in Salesforce Service Cloud. This will not only help you during the interview but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current or former employees of SonarSource on platforms like LinkedIn. Engaging with them can provide you with valuable insights about the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully led projects or improved processes using Salesforce Service Cloud. Real-world examples can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to communicate complex technical topics clearly. Since the role involves collaboration with various stakeholders, demonstrating strong communication skills will be crucial.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Salesforce Service CloudTechnical Lead, Geneva
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Salesforce Service Cloud Technical Lead position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in Salesforce, particularly with Service Cloud architecture and integrations. Use specific examples that demonstrate your ability to lead projects and collaborate with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the company culture at SonarSource. Mention how you can contribute to their goals and values.
Highlight Certifications: If you have Salesforce.com certifications in Service Cloud, Architect, or Administration, make sure to prominently feature them in your application. These credentials can set you apart from other candidates.
Wie du dich auf ein Vorstellungsgespräch bei TN Switzerland vorbereitest
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the job description and the specific responsibilities of a Salesforce Service Cloud Technical Lead. Be prepared to discuss how your experience aligns with the requirements, especially in areas like data modeling, process improvements, and stakeholder collaboration.
✨Showcase Your Technical Skills
Highlight your technical expertise in Salesforce, particularly with Service Cloud architecture and integrations. Be ready to provide examples of past projects where you successfully implemented complex workflows or custom applications, demonstrating your problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges. Think about situations where you've had to gather requirements, manage stakeholder expectations, or troubleshoot technical issues, and be ready to share those experiences.
✨Emphasize Communication and Teamwork
Since this role involves collaboration with various stakeholders, emphasize your communication skills and ability to work as part of a team. Share examples of how you've effectively communicated technical concepts to non-technical audiences and facilitated user adoption of new processes.
