Soft Services & Events Lead, Geneva

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Job title–Soft Services & Events Lead (69809)

Job model– On-site

We are looking for a highly driven and motivated:

Soft Services & Events Lead

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Key Responsibilities:

• Ensure a consistent soft services delivery in all our Geneva sites (Satigny & La Plaine) for non-manufacturing spaces.
• Drive and lead external providers, ensure a consistent approach so they can act as centres of excellence in soft services, cleaning, catering and event management.
• Act as key and referring contact for our key stakeholders both visiting and based in Geneva, ensure coordination to provide a solid soft services delivery, develop a consistent visitor & client experience for our corporate events in our Geneva corporate centre.
• Define, implement Services Strategy and infuse innovative & hospitality mindset contributing to improve the employee & client experience onsite and the attractiveness of dsm-firmenich.
• Manage space optimization and transformation projects (in a context of hybrid working) with the right level of communication and change management.
• Measure and follow up service delivery, propose service improvements and lead providers toward excellence, cooperate with site lead, hard services and labs service leads to ensure integrated facility management and workplace experiences across all our Geneva non-manufacturing sites.
• Act as a force of propositions in our Group Real Estate & Workplace Management structure, understand its challenges, work with site and labs leads as well as hard services managers and engage external providers to deliver a unified and consistent service delivery in our sites.

We bring:

• Being part of an interdisciplinary team of industry-leading researchers with a state-of-the-art equipped research facility.
• A diversity of exciting projects related to foods and fragranced products.
• The opportunity to work for a highly social company where sustainability is much more than a claim and is core to our strategy and purpose.
• Career development opportunities with great opportunities to learn and grow.
• To be part of a company shaping a strong legacy through breakthrough industrial innovations and technology.

You Bring:

• BSc/MSc in Hospitality management (EHL), Facility management, Event management or equivalent.
• +10 years of relevant experience in hospitality services (events, catering, hotel industry).
• Strategic thinking in designing soft/hospitality services delivery and event management.
• Proven capacity to measure (KPI), monitor and follow internal and external customer satisfaction along with a strong business and operational mindset.
• Continuous improvement mindset with track records of framework deployment with processes and procedures to deliver high service delivery levels in both soft services and event management.
• Ability to lead change management, communicate and deliver a consistent message to diverse internal and external stakeholders.
• Act as a Community Manager with the ability to deal with key stakeholders and foster a campus mindset for our Geneva corporate centre.

The application process:

Interested in this position? Please apply online by uploading your resume and application letter in English via our career portal.

Equal Opportunities Commitment:

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate; there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us, that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.

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