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- Aufgaben: Lead a team of quality professionals and manage customer complaints effectively.
- Arbeitgeber: Join Hitachi Energy, a global leader in power transmission and distribution.
- Mitarbeitervorteile: Enjoy flexible work practices and opportunities for personal and professional growth.
- Warum dieser Job: Be part of a dynamic team fostering a quality culture in the energy sector.
- Gewünschte Qualifikationen: Bachelor's or master's degree in engineering or quality management; 3 years of leadership experience required.
- Andere Informationen: Fluency in English and German is essential; experience with SAP S4/Hana is a plus.
Das voraussichtliche Gehalt liegt zwischen 72000 - 84000 € pro Jahr.
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Team Leader Quality Assurance and Customer Quality 80 – 100% (f/m/d), Zürich District
Client:
Location:
Job Category:
Customer Service
Job Reference:
2c63faa0cd34
Job Views:
18
Posted:
06.03.2025
Expiry Date:
20.04.2025
Job Description:
Description
Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist in power transmission and distribution. Our unit Gas Insulated Switchgears (GIS), based in Zürich-Oerlikon, is active in the development and production of gas insulated switching systems. We ensure the high reliability of our systems by using state-of-the-art development tools and methods.
For our Business Unit High Voltage Products in Zürich-Oerlikon we are looking for a Team Leader for our Customer Quality and Quality Assurance.
In this challenging position you will provide leadership to and develop 8 quality professionals. You will be the first escalation level in case of customer complaints and ensure all quality assurance tasks such as updating the Quality Management System (QMS) and audits are done in accordance with internal and external requirements.
Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Your responsibilities
- Leading a team of 8 quality professionals in Switzerland as well as 2 to 3 resources in our India Operating Center (virtual team lead)
- Ensure customer complaints are handled professionally and in a timely manner
- Develop knowledge throughout the GIS organization about problem solving tools and high-quality customer reports, help to foster a quality culture
- Ensure the feedback loop and lessons learned actions from customer cases either to suppliers and sub-suppliers as well as to own production
- Identifying and driving improvements projects within the Quality team
- Planning and execution of customer, internal, and third-party audits
- Ensure the operating unit’s quality management system is maintained and up to date
- Ensure timely and correct reporting of quality KPIs and use them to identify high impact projects for the unit
- Identify and develop talents and living Hitachi Energy’s leadership pillars
Your background
- Bachelor or master’s degree in engineering or quality management
- 3 years’ experience in leading teams or experienced in a quality function in the power industry and willing to take a team lead
- Proven experience in quality management and facing customers
- GIS technical know-how and experience in energy technology is an advantage
- Fluency in English, German and any other language is a plus
- Good communication and organizational skills and experience in intercultural cooperation
- Lean 6Sigma green belt or black qualification is considered an advantage
- Experience with SAP S4/ Hana is an advantage
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Team Leader Quality Assurance and Customer Quality 80 – 100% (f/m/d), Zürich District Arbeitgeber: TN Switzerland
Kontaktperson:
TN Switzerland HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Team Leader Quality Assurance and Customer Quality 80 – 100% (f/m/d), Zürich District
✨Tip Number 1
Make sure to highlight your leadership experience in quality assurance. Since the role involves leading a team of quality professionals, showcasing your ability to manage and develop a team will be crucial.
✨Tip Number 2
Familiarize yourself with the specific quality management systems and tools used in the power industry. Being knowledgeable about these can set you apart as a candidate who understands the technical requirements of the role.
✨Tip Number 3
Demonstrate your problem-solving skills and experience with customer complaints. This position requires handling customer issues professionally, so having examples ready will show your capability in this area.
✨Tip Number 4
If you have experience with Lean 6Sigma or SAP S4/Hana, make sure to mention it. These qualifications are considered advantages and can significantly enhance your application.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Team Leader Quality Assurance and Customer Quality 80 – 100% (f/m/d), Zürich District
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Team Leader Quality Assurance and Customer Quality position. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in quality management and team leadership, particularly in the power industry. Use specific examples that demonstrate your ability to handle customer complaints and lead a team effectively.
Showcase Your Skills: Make sure to mention any relevant certifications, such as Lean 6Sigma qualifications, and your proficiency with tools like SAP S4/Hana. Highlight your communication skills and experience in intercultural cooperation, as these are important for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the company. Mention how you can contribute to fostering a quality culture within Hitachi Energy.
Wie du dich auf ein Vorstellungsgespräch bei TN Switzerland vorbereitest
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to developing talent and fostering a positive team culture.
✨Highlight Your Quality Management Experience
Be ready to discuss your experience in quality management, especially in the power industry. Share specific instances where you handled customer complaints or improved quality processes, as this will show your capability to meet the role's demands.
✨Demonstrate Problem-Solving Skills
Since the role involves using problem-solving tools, prepare to discuss your familiarity with these methods. Provide examples of how you've applied them in previous roles to drive improvements and ensure high-quality outcomes.
✨Communicate Effectively in Multiple Languages
Fluency in English and German is essential for this position. Practice discussing your experiences in both languages, and be prepared to switch between them during the interview to showcase your communication skills.
