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- Aufgaben: Lead IT Corporate Services to enhance productivity and manage workstation infrastructure.
- Arbeitgeber: Join Swissquote, the Swiss leader in online banking with a vibrant, multicultural team.
- Mitarbeitervorteile: Enjoy flexible work, no dress code, and opportunities for career growth.
- Warum dieser Job: Make a real impact in a fast-paced environment while fostering a customer-centric culture.
- Gewünschte Qualifikationen: 10+ years in IT management, with strong leadership and strategic planning skills required.
- Andere Informationen: Open to diverse backgrounds; apply if you're ready to innovate and collaborate!
Das voraussichtliche Gehalt liegt zwischen 72000 - 84000 € pro Jahr.
Vice Director of IT Corporate Services, Nyon District
Client:
Swissquote
Location:
Nyon District
Job Category:
Other
Job Reference:
0bdccd3dbc63
Job Views:
21
Posted:
06.03.2025
Expiry Date:
20.04.2025
Job Description:
Company Description
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to over 500,000 clients, through our performant and secured digital platforms.
Our 1,000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-paced environment.
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in? Don’t be shy, apply!
Job Description
You will join the IT department’s Corporate Services section, whose role is to provide the reliable working environment and productivity tooling that over 1,000 employees need every day. On top of managing workstation OS and application delivery, this includes third-party applications run via public-cloud vendors as well as a fleet of on-premise servers and services.
This role requires a strategic thinker with a proven track record in driving cultural change, modernizing technology stacks, and delivering exceptional IT support services. Your expertise will play a crucial role in developing a customer-centric culture within your teams that will ultimately improve organization-wide productivity.
You will report to the Director of IT and work closely with IT architects and Performance Analysts to plan and execute the department’s long-term technical objectives while providing reliable service for our customers.
Responsibilities:
- Oversee workstation infrastructure, Microsoft servers and Endpoint management.
- Foster a service-oriented, customer-first culture within your teams.
- Develop and implement strategies to improve internal clients’ productivity.
- Establish SLOs and KPIs to measure service efficiency and performance.
- Manage your budget, identify cost savings and process improvement opportunities.
- Oversee operational concerns, ensure efficiency of on-call and support roles.
Qualifications
Minimum:
- Notable experience in capacity planning, budgeting and long-term strategic planning
- 10+ years of experience in IT infrastructure management, with at least 5 years in a leadership role
- Proven experience in driving cultural change and modernizing infrastructure
- In-depth knowledge of IT service desk operations, endpoint management and Microsoft services
- Strong capability to develop long-term strategies that align with organizational goals
- Ability to manage multiple priorities and balance internal and business projects
Ideally:
- Experience with Windows Servers, Active Directory, Exchange, SharePoint and Microsoft Azure.
- Proficiency in ITIL or other IT service management frameworks.
- Comfortable with IaC tooling such as ARM templating, Ansible or Terraform.
- Previously to management, worked in direct operational and support roles as staff.
- Extensive experience in alternate industries such as telco, manufacturing, aviation or pharmaceutics.
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Vice Director of IT Corporate Services Arbeitgeber: TN Switzerland
Kontaktperson:
TN Switzerland HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Vice Director of IT Corporate Services
✨Tip Number 1
Make sure to showcase your leadership experience in IT infrastructure management. Highlight specific examples where you've successfully driven cultural change and modernized technology stacks, as these are key aspects of the role.
✨Tip Number 2
Familiarize yourself with Swissquote's company culture and values. Since they emphasize a customer-centric approach, be prepared to discuss how you can foster this mindset within your teams during the interview.
✨Tip Number 3
Research the latest trends in IT service management and endpoint management. Being knowledgeable about tools like ITIL and IaC tooling will demonstrate your commitment to staying current in the field and your ability to implement effective strategies.
✨Tip Number 4
Prepare to discuss your experience with budget management and cost-saving initiatives. Swissquote is looking for someone who can identify process improvement opportunities, so having concrete examples ready will set you apart.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Vice Director of IT Corporate Services
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Before applying, take some time to understand Swissquote's company culture. They emphasize a customer-centric approach and a flexible working environment. Reflect this understanding in your application to show that you align with their values.
Highlight Relevant Experience: Make sure to emphasize your experience in IT infrastructure management and leadership roles. Provide specific examples of how you've driven cultural change and modernized technology stacks in previous positions.
Showcase Strategic Thinking: Since the role requires strategic planning, include examples of your capacity planning and budgeting experience. Discuss how you've developed long-term strategies that align with organizational goals in your past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific qualifications mentioned in the job description. Use keywords from the job listing, such as 'service-oriented culture' and 'IT service desk operations', to make your application stand out.
Wie du dich auf ein Vorstellungsgespräch bei TN Switzerland vorbereitest
✨Showcase Your Strategic Thinking
As a Vice Director of IT Corporate Services, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've successfully driven cultural change and modernized technology stacks in previous roles.
✨Emphasize Customer-Centric Culture
Highlight your experience in fostering a service-oriented, customer-first culture within teams. Be ready to discuss specific strategies you've implemented to improve internal clients' productivity.
✨Discuss Budget Management Skills
Since managing budgets is a key responsibility, come prepared to talk about your experience with capacity planning and identifying cost savings. Share concrete examples of how you've managed budgets effectively in the past.
✨Demonstrate Technical Proficiency
Make sure to showcase your in-depth knowledge of IT service desk operations, endpoint management, and Microsoft services. If you have experience with IaC tooling or other relevant technologies, be sure to mention that as well.
