Air Freight Operations Coordinator in Frankfurt am Main

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Toll Global Forwarding (Germany) GmbH is a dynamic and rapidly growing medium-sized company in Germany with a total of four offices.

Are you passionate about global supply chains and eager to ensure that freight reaches its destination safely and on time across the world? To strengthen our international freight forwarding team, we are looking for a motivated Air Freight Export Specialist (m/f/d) to join us at the earliest possible date at our Frankfurt am Main (Cargo City South) location.

Your Responsibilities

• End-to-End Operations: Independently organize and coordinate air freight export shipments from A to Z, including booking with international airlines.
• Customs Clearance: Prepare export accompanying documents (ABD) and issue Air Waybills (MAWB/HAWB).
• Customer Service: Prepare quotations and advise customers on freight rates, transit times, and special requirements such as dangerous goods (DGR).
• Billing & Margin Control: Process incoming invoices, prepare outgoing invoices, and monitor shipment profitability.
• Communication & Coordination: Work closely with airport service providers, customs authorities, and partners across our global network.

What You Bring

• Education: Successfully completed training as a Freight Forwarding and Logistics Services Specialist (m/f/d) or a comparable qualification.
• Experience: Initial or extensive professional experience in air freight export operations.
• Technical Knowledge: Good understanding of customs regulations (ATLAS) and ideally a valid IATA Dangerous Goods Regulations (DGR) certification.
• Languages: Excellent German skills and business-fluent English, both written and spoken.
• Mindset: Strong sense of responsibility, customer-focused attitude, and the ability to remain calm and effective in a fast-paced environment.

What We Offer

• Competitive salary, Christmas bonus, and 30 days of annual leave.
• Hybrid working model (home office option after onboarding) and flexible working hours.
• Individual training and development programs (e.g., Dangerous Goods courses, customs seminars) and career advancement opportunities within an international environment.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll, we value a diverse, inclusive and authentic workplace.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

We must be entitled to work in the European Union and be prepared to participate in pre-employment checks.

We are on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.

Visit https://www.careers.tollgroup.com to learn more.