Revenue Operations Manager

TOPdesk is an international software company specializing in service management, employing over 700 people across 8 countries and serving more than 5,000 customers worldwide .

What truly sets us apart is our people.

They are the heart of our company.

Our diverse team comprises individuals from various academic backgrounds, with and without disabilities, and from a multitude of cultural backgrounds.

While each team member brings their own expertise, we thrive as a team.

We are dedicated to providing exceptional service to our customers.

At TOPdesk, we believe in creating an inclusive and supportive work environment where everyone can grow and contribute their best.

• 40
• 6250 - 7900
• Kaiserslautern, London, Manchester, Delft

This is a role for someone who lives in the numbers, can pressure-test the forecast, and brings enough processrigourto make the operational side run without heroics.

The goal is that every commercial leader feels they have a Rev Opspartner genuinely invested in helping them hit their targets.

• What You'll Personally Own
• Stakeholder partnership and commercial support
• Run the weekly, monthly, and quarterly forecast process: facilitate calls with sales leadership, consolidate inputs, and present conclusions, not just data
• Surface pipeline risk proactively with a point of view on what to do about it, not just a report that something is off
• Be the primary Rev Opscontact for regional and segment sales leaders; show up in their forecast calls, understand their targets, and remove operational friction before it becomes a problem
• Own the inputs the VP needs for annual planning, budget conversations, and leadership reviews; partner with Finance and HR on quota-setting, capacity planning, ramp structures, and SPIFs
• Lead quality standards
• In partnership with the VP, maintain funnel metrics definitions, thresholds and disqualification criteria alongside marketing, BDR/BDM, AM & CSM leadership
• Own the strategy and vendor decisions for the enrichment and prospecting stack (Zoom Info, Clay, or equivalent)
• Commissions
• Own commission plan logic and maintain plan documentation; partner with the Rev Opscommissions analyst on payout calculation and processing
• Primary point of contact for plan questions and disputes; escalated edge cases to VP as needed
• Contribute to the evaluation and eventual implementation of dedicated comp tooling (planned 2027)
• What Your Team Executes (3-4 Direct Reports)
• Forecasting and pipeline operations
• Build and maintain forecast models; track accuracy over time and embed best practices (coverage ratios, commit vs. best case discipline, stage entry/exit criteria)
• Monitor pipeline health metrics, coverage, conversion, velocity, slippageand maintain early-warning signals for at-risk regions and segments
• Build and maintain attainment dashboards, leaderboards, and gamification tools that reinforce CRM hygiene and forecast submission discipline
• Lead quality operations
• Manage the enrichment stack day-to-day: data quality, suppression lists, and GDPR compliance across EMEA markets
• Run regular lead quality reviews; surface ICP drift, coverage gaps, and conversion trends across the funnel
• Reporting and dashboards
• Own the recurring reporting cadence (QBRs, monthly business reviews, weekly commercial updates)
• Maintain core KPI definitions and dashboards; produce standard analyses on funnel efficiency and segment performance

Your profile

• 3-6years in Revenue Operations, Sales Operations, GTM Strategy, FP&A
• Previous roles owning a forecast that leadership trusts and improving its accuracy
• Experience working closely with FP&A
• B2B Saa S or recurring-revenue background; deep fluency in subscription metrics (ARR, NRR, GRR, pipeline coverage, win rates, CAC payback)
• Strong Salesforce reporting skills and advanced Excel modelling
• Hands-on leader who enjoys working in the numbers alongside the team
• This is what you do it for

The nicest colleagues, a laptop, and a salary that grows with you.

That is a no-brainer, of course.

But there's more.

Much more.

In the Employee Handbook, you'll discover all of our employment conditions.

• 10 to Grow
• Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.
• Paid parental leave
• Receive your full salary for 9 weeks + 50% of your salary for 17 weeks.

Simply do it during work time. Did we mention helping people is part of our DNA?

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