UX Designer - AI Experiences (m/f/d)

Company Description

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,000 customers worldwide.

For our Kaiserslautern office, founded in 2004, we are looking for a UX Designer - AI Experiences (m/f/d)*.

Your environment

As a UX Designer, you’ll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers and work on AI-powered features to build the next generation of ITSM platform.

You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary.

You will report to a UX Manager and regularly engage with the Design System team and other stakeholders.

Job Description

• Your Job
• Rapid prototyping, testing and refinement of new AI-powered concepts and product experiences, such as the creation and governance of AI agents, turning emerging AI capabilities into valuable solutions for real customer problems
• Responsibility for the entire design process from initial discovery to final delivery
• Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
• Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
• Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
• Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
• Validation and refinement of designs through feedback gathering, usability testing, and data analysis
• Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
• Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
• Contribution to raising UX maturity and improving design processes across the organization
• Continuous monitoring of emerging trends, tools, and best practices within the UX field

Qualifications

Your profile

• You have 5+ years of professional experience in UX design (medior/senior capacity)
• You have a bachelor’s degree or vocational qualification in design, HCI, or a related field
• You have hands‑on experience designing and shipping AI-powered features or products that are used by real customers
• You have shipped and measured the success of AI-powered feature from a human-centered design perspective
• You can advise other designers on best practices for designing and evaluating AI features, baes on your learned experience
• Your portfolio includes at least one shipped AI-powered product experience and clearly demonstrates your role, design decisions, learnings, and impact
• You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding
• You have experience working with or contributing to design systems
• You can validate designs through research, usability testing, and feedback
• You are experienced in driving strategic decisions in a product triad
• You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers
• You are proficient in English, ensuring clear communication across teams
• You are passionate about accessibility, inclusivity, and solving complex design challenges
• You have a proactive mindset and a drive for continuous improvement
• Nice To Have
• You are fluent in German (business proficiency), enabling effective collaboration in German‑speaking environments
• Additional Information

What we offer

• Permanent employment contract and 30 days of annual vacation
• Pleasant working atmosphere with flat hierarchies
• Open working atmosphere in an international environment
• Flexible working hours within a modern working environment
• Possibility to work remotely
• Well-founded onboarding by a buddy
• Time for individual training opportunities to further develop your personal strengths
• Joint employee events and team building measures
• Employee subsidy for gym membership
• Company health measures such as health days or fresh fruit
• Free drinks (coffee, tea, water)
• Gifts on special occasions, e. g. anniversary
• Monthly tax‑free payment in the form of a Mastercard
• Possibility of time off (sabbatical)
• Quality time together (table football, table tennis table, massage chair)
• Corporate benefits
• Vacation bonus

If you have any questions, your contacts Fabienne Even and Michelle Dhom are available by e‑mail at jobs@topdesk. de or by phone at +49 (0) 63162400-444.

We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.

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