RMA Quality Analyst

pbToradex /b is a global company strongly focused on engineering technology. We’re powered by a diverse uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions helping other companies bring their products to life, we should talk. /p h3bJob Description /b /h3 pAre you passionate about electronics, embedded systems, and solving real customer problems? As an RMA Quality Analyst in Horw, you will join our Quality Management organization and support the analysis of customer returns, help identify root causes, and contribute to improving our products and customer experience. /p h3bWhat you’ll do /b /h3 pWe are looking for a proactive RMA Quality Analyst to support our RMA activities in Horw. You will analyze Toradex products reported as faulty by customers, starting remotely whenever possible and continuing in-house when products are returned. The role combines hands-on electronics troubleshooting with basic embedded software checks and close collaboration with RD, Operations, Technical Support, and Logistics/Warehouse, with guidance from experienced team members where needed. /p pInvestigate customer-reported failures by using electronic hardware measurements, lab tools such as multimeters and oscilloscopes, Linux-based setups, and basic embedded software checks such as flashing, functional tests, and debugging to reproduce issues and help identify root causes. /p pCommunicate with customers in English and German to understand issues, support remote analysis, explain findings clearly, and align next steps with the responsible teams. /p pSupport investigations, follow-up actions, and the outcome of RMA cases together with RD, Operations, Technical Support, Logistics/Warehouse, and other global entities, including repair, rework, replacement, return shipment, credit, or scrapping. /p pContribute to improving RMA processes in coordination with other global entities to support consistent and efficient ways of working. /p pImprove RMA case documentation, maintain clear case records, and support statistics, reporting, and trend analysis, including 4D or 8D reports when required. /p pSupport daily Quality Management and RMA activities and help identify recurring issues for product and process improvements. /p h3bWhat you bring /b /h3 pTechnical education in electronics, electrical engineering, embedded systems, or a comparable field, or equivalent hands‑on experience. /p pGood electronics background and practical experience troubleshooting hardware at component, board, or system level. /p pConfident use of measurement and repair tools, including oscilloscopes, multimeters, power supplies, soldering equipment, and schematics/layout viewers. /p pBasic understanding of embedded software and Linux, with willingness to grow further in software debugging. /p pStructured problem‑solving skills and interest in root cause analysis, corrective actions, and quality improvement. /p pCustomer-oriented communication skills, with the ability to explain technical topics clearly and ask the right follow‑up questions. /p pEnglish and German at B2 level or higher, written and spoken. /p pReliable and well‑organized working style, with the ability to keep ownership of assigned cases and coordinate with other teams. /p pAdditional languages are a plus. /p h3bWhy you’ll love Toradex /b /h3 pA great company culture, including flat hierarchies, an open‑door policy, and a focus on joint responsibility and mutual trust and support /p pWorking with a skilled, high‑achieving, experienced, fun, international and growing team— with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company /p pAnnual team‑building events, quarterly and monthly get‑togethers, and more /p pWelcoming office space with friendly team members and free snacks (fresh fruits, coffee, and more!) /p pToradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive IoT companies creating feature‑rich intelligent systems for demanding applications, e.g. supercars, self‑driving tractors, patient monitoring systems – to name a few. /p pWe provide effective robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide. /p pInterested in building your career at Toradex? Get future opportunities sent straight to your email. /p