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- Aufgaben: Provide local and remote desktop support, troubleshoot hardware and software issues.
- Arbeitgeber: Join Total IT Global, a top IT infrastructure services provider with a global reach.
- Mitarbeitervorteile: Enjoy a permanent role with medical insurance, holidays, and other perks.
- Warum dieser Job: Be part of a nimble and innovative team delivering excellence to clients worldwide.
- Gewünschte Qualifikationen: 1-3 years of Windows Desktop support experience required.
- Andere Informationen: Flexibility and teamwork are essential in this project-based environment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance support all the way to Green Disposal and data destruction – all under one roof. With ‘Nimble’, ‘Holistic’ and ‘Innovative’ as our core competencies, Total IT Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 112 countries worldwide.
Tasks
The Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. The Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 1-3 years of experience in Windows Desktop support.
Requirements
Position Responsibilities and Functions
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Have basic knowledge of Mac operating system to support Apple PC users.
- Install, upgrade, support and troubleshoot printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Have broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.
Benefits
– Permanent Role
– Medical Insurance
– Holidays/Leaves
– Other Benefits
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Desktop Support Engineer Arbeitgeber: Total IT Global
Kontaktperson:
Total IT Global HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desktop Support Engineer
✨Tip Number 1
Familiarize yourself with the specific operating systems and applications mentioned in the job description, such as Windows 10 and Microsoft Office 2010. Being able to demonstrate your hands-on experience with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to discuss specific examples of problems you've resolved in the past, as this will showcase your practical knowledge and problem-solving abilities.
✨Tip Number 3
Since the role involves working with third-party vendors, it’s beneficial to have a basic understanding of vendor management. Be ready to talk about any experiences you have had in collaborating with external partners to resolve complex issues.
✨Tip Number 4
Highlight your ability to work in a team-oriented environment. Share examples of how you've successfully collaborated with colleagues or supervisors to ensure operational consistency, as teamwork is emphasized in this role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desktop Support Engineer
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Desktop Support Engineer position. Understand the key responsibilities and required skills, such as experience with Windows Desktop support and troubleshooting various operating systems.
Tailor Your CV: Customize your CV to highlight relevant experience in desktop support, including specific examples of troubleshooting hardware and software issues. Mention any experience with ticketing systems and customer communication.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of Total IT Global's core competencies: Nimble, Holistic, and Innovative. Explain how your skills and experiences align with their mission and how you can contribute to their service excellence.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for a role in IT support.
Wie du dich auf ein Vorstellungsgespräch bei Total IT Global vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Desktop support and troubleshooting. Highlight specific examples where you successfully resolved hardware or software issues, as this will demonstrate your hands-on expertise.
✨Understand the Company’s Core Values
Familiarize yourself with Total IT Global's core competencies: 'Nimble', 'Holistic', and 'Innovative'. Be ready to explain how these values resonate with your work ethic and how you can contribute to their service excellence.
✨Demonstrate Problem-Solving Abilities
Prepare to walk through a troubleshooting process during the interview. Use the STAR method (Situation, Task, Action, Result) to describe how you approached and resolved a complex technical issue in the past.
✨Communicate Effectively
Since the role involves customer interaction, practice clear and concise communication. Be ready to discuss how you keep customers informed about issue status and resolution, as well as how you document incidents in a ticketing system.
