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- Aufgaben: Provide local and remote desktop support, troubleshoot hardware and software issues.
- Arbeitgeber: Join Total IT Global, a top IT infrastructure services provider with a global reach.
- Mitarbeitervorteile: Enjoy a permanent role with medical insurance, holidays, and other perks.
- Warum dieser Job: Be part of a nimble and innovative team delivering excellence to global clients.
- Gewünschte Qualifikationen: 1-3 years of Windows Desktop support experience required; basic Mac knowledge is a plus.
- Andere Informationen: Work in a flexible, project-based environment with opportunities for teamwork.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance support all the way to Green Disposal and data destruction – all under one roof. With ‘Nimble’, ‘Holistic’ and ‘Innovative’ as our core competencies, Total IT Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 112 countries worldwide.
Tasks
- Desktop Technician will provide day to day local remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-3 years’ experience in Windows Desktop support.
Requirements
Position Responsibilities and Functions
- a) Provide first/second level contact and problem resolution for customer issues.
- b) Work with Third Party Vendors to remediate complex AV issues as needed.
- c) Provide timely communication on issue status and resolution.
- d) Maintain ticket updates for all reported incidents.
- e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- f) Should have basic knowledge of Mac operating system, to support Apple PC users.
- g) Install, upgrade, support and troubleshoot for printers and computer hardware.
- h) Perform general preventative maintenance tasks on computers, laptops, and printers.
- i) Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
- j) Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
- l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Benefits
- Permanent Role
- Medical Insurance
- Holidays/Leaves
- Other Benefits
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Desktop Support Engineer Arbeitgeber: Total IT Global
Kontaktperson:
Total IT Global HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desktop Support Engineer
✨Tip Number 1
Familiarize yourself with the specific operating systems and applications mentioned in the job description, such as Windows 10 and Microsoft Office 2010. Having hands-on experience or certifications in these areas can significantly boost your confidence during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Being able to demonstrate your problem-solving process during the interview will show that you can handle the day-to-day challenges of a Desktop Support Engineer.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems and how you've managed customer communications in previous roles. This is crucial since maintaining ticket updates and timely communication is a key responsibility in this position.
✨Tip Number 4
Highlight any experience you have working with third-party vendors, especially in resolving complex issues. This will demonstrate your ability to collaborate effectively and ensure operational consistency across shifts.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desktop Support Engineer
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows operating systems and troubleshooting. Use keywords from the job description to align your skills with what Total IT Global is looking for.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your problem-solving skills and experience in providing technical support. Mention specific examples of how you've resolved issues in the past and your ability to communicate effectively with customers.
Showcase Technical Skills: In your application, clearly list your technical skills related to desktop support, including familiarity with various operating systems, diagnostic tools, and hardware troubleshooting. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Follow Up: After submitting your application, consider sending a follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team at Total IT Global.
Wie du dich auf ein Vorstellungsgespräch bei Total IT Global vorbereitest
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows operating systems and common desktop applications. Be prepared to discuss troubleshooting steps for issues related to XP, Windows 7, 8.1, and 10, as well as Microsoft Office.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to showcase your problem-solving abilities. You might be asked to walk through how you would handle specific technical issues or customer scenarios, so think of examples from your past experience.
✨Communication is Key
Since you'll be providing support and updates to customers, practice clear and concise communication. Be prepared to explain complex technical concepts in a way that non-technical users can understand.
✨Show Your Team Spirit
This role requires flexibility and teamwork. Be ready to discuss how you've collaborated with others in previous roles, especially when working with third-party vendors or during high-pressure situations.
