Auf einen Blick
- Aufgaben: Unterstütze Händler bei Anfragen und löse Probleme schnell und professionell.
- Unternehmen: NomuPay, ein innovatives Fintech-Unternehmen im Bereich globale Zahlungen.
- Vorteile: Wettbewerbsfähiges Gehalt, hybrides Arbeiten, 25 Tage Urlaub und Entwicklungsmöglichkeiten.
- Weitere Informationen: Dynamisches Umfeld mit hervorragenden Aufstiegschancen in einem globalen Unternehmen.
- Warum dieser Job: Baue eine Karriere im Fintech auf und verbessere das Kundenerlebnis.
- Qualifikationen: Erfahrung im Kundenservice und starke Kommunikationsfähigkeiten.
Das prognostizierte Gehalt liegt zwischen 38000 - 55000 € pro Jahr.
- Your mission
- Your Mission
At Nomu Pay, we're building the future of global payments. As a fast-growing fintech, we help businesses accept and manage payments seamlessly across international markets.
We're looking for a Merchant Support Officer to join our UK Operations team.
You'll be the first point of contact for our merchants, providing outstanding support while working closely with internal teams and external partners to resolve queries quickly and professionally.
This is an excellent opportunity for someone looking to build a career in fintech, payments, or customer operations.
- What You'll Be Doing
- Merchant Support
- Respond to merchant enquiries via phone and email, delivering a friendly, professional, and knowledgeable service.
- Resolve customer queries within agreed SLAs and KPIs.
- Keep merchants informed withtimelyupdates throughout the resolution process.
- Build strong relationships by deliveringan excellentcustomer experience.
- Cross-Functional Collaboration
- Work closely with Technology, Sales, Onboarding, Finance, and other internal teams to resolve merchant issues.
- Liaise with acquiring banks, payment gateways, and third-party partners whererequired.
- Escalate complex issues appropriately whilemaintainingownership until resolution.
- Operational Excellence
- Identifyand escalate operational risks or compliance concerns.
- Ensure all work is completed accurately and in line with company policies and regulatory requirements.
- Help improve internal processes byidentifyingopportunities to enhance efficiency and the overall merchant experience.
Your profile
What We're Looking For
We're looking for someone who enjoys helping customers, solving problems, and working as part of a collaborative team.
You'll ideally have
- Previousexperience ina customerservice, customer support, or merchant support role.
- Excellent written and verbal communication skills.
- Strong problem-solving and organisational skills.
- The ability to manage multiple priorities in a fast-paced environment.
- Good Microsoft Office skills.
- A positive, proactive attitude with a desire to learn.
Desirable Experience
It would be great if you also have
- Experience within fintech, payments, banking, or financial services.
- Knowledge of payment gateways or merchantacquiring.
- Experience using Zendesk or similar customer support platforms.
- Experience working within a regulated environment.
Why us?
Why Join Nomupay?
- Competitive salary
- Hybrid working
- 25 daysannual leave plus bank holidays
- Birthday day off
- Pension contribution
- Wellbeing Portal, including 24/7 GP access and mental health support
- Modern Manchester office
- Career development opportunities within a fast-growing global fintech
- The chance to play a key role in delivering an exceptional merchant experience
If you're passionate about customer service, enjoy solving problems, and want to build a career in payments, we'd love to hear from you.
About us
Nomupay is a global payments platform on a mission to simplify cross-border commerce.
We help businesses accept, process, and manage payments worldwide through secure, scalable, and locally optimized solutions.
By connecting local markets to the global economy, Nomupay enables merchants to grow internationally with confidence.
Merchant Support Officer Arbeitgeber: Total Processing Ltd
NomuPay ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Arbeitsumgebung bietet, in der Mitarbeiter die Möglichkeit haben, in der schnelllebigen Fintech-Branche zu wachsen. Mit einem wettbewerbsfähigen Gehalt, hybriden Arbeitsmodellen und umfangreichen Entwicklungsmöglichkeiten fördert das Unternehmen eine positive Unternehmenskultur, die auf Zusammenarbeit und exzellentem Kundenservice basiert. In unserem modernen Büro in Manchester haben Sie die Chance, einen bedeutenden Beitrag zur Verbesserung der Händlererfahrung zu leisten und Teil eines globalen Teams zu sein, das die Zukunft der Zahlungen gestaltet.
