Product manager in Berlin

Описание

Welcome to Tourlane! We're a traveltech company on a mission to provide the best experience in travel. We know that vacation time is precious. Our goal is to help customers discover the world and create lasting memories. That’s why our ambition is to offer the best experience in travel by empowering travel planners to craft extraordinary, personalized journeys that go beyond the ordinary, because we believe life is too short for standard travel. We provide fully personalized, multi-stop trips to 60 destinations around the world and counting.

Задачи

Own the Agent Productivity area and shape the core experience between our customers and Travel Experts as a key conversion point in our customer journey. You will be responsible for products and services like Travel Expert calendar and shift management, matching logic between customers & Travel Experts, Zoom Contact Center, our Pre-Sales tool and processes, and the CRM nurturing flows around the customer calls. You shape them together with Sales Ops, Sales leadership and our pre-sales partner, and you bring the agents along. Own a clear metric tree, from opportunities per agent per day to customer show up rate and conversion guardrails. Where tracking does not exist yet, you make sure it gets built, so every decision rests on data. Use AI tools to build clickable or working prototypes of flows, messages and agent screens. Test them with agents and customers, then hand your engineering team a prototype plus a lean spec instead of a long document. Find the places where automation and AI agents can take manual work off our Travel Experts. Use AI for research synthesis, data analysis, documentation and stakeholder updates. Work with an engineering team, an Engineering Manager and a designer, and with partners in CRM, Data and Tech. Set clear goals and make trade-offs visible.

Требования

• 4+ years in product management, with at least one product you owned end to end where process change mattered as much as the software, e.g. sales or service tooling.
• Proven AI fluency. AI is part of how you work every day, and you can show it to us.
• Comfort with data: you define metrics and read pilot and experiment results critically.
• Strong judgment on scope: you cut a big idea into stages, know what to leave out, and can explain why.
• Experience driving change with operational department stakeholders.
• Excellent communication in English.
• Будет плюсом: German is a strong plus, since you will work closely with German-speaking agents; French is a plus; Nice to have: experience with Zoom Contact Center or other call infrastructure, Salesforce, CRM tools such as Braze, previous roles in the travel industry.

Условия

• Flexible working setup to get the most of your working hours: we offer full flexibility in our Hybrid/Remote model, however we do expect that you take advantage of our lively Berlin office 2 days per week.
• Access to internal travel discounts on our platform plus outside travel industry discounts on hotels, rentals, transport and a lot more.
• Annual €1500 self-development budget.
• We share your passion for traveling: enjoy working abroad through our program (5 months per year, inside and outside of EU!).
• We support all the diverse communities that make us Tourlane: 40+ Language's and Cultures represented at our HQ.
• Dog-friendly office: we can't wait to meet your furry friend!

#J-18808-Ljbffr