Auf einen Blick
- Aufgaben: Support customers with training, technical support, and successful launch events.
- Arbeitgeber: Join Trackman, a leader in sport tracking technology, focused on innovation and customer success.
- Mitarbeitervorteile: Enjoy competitive pay, performance bonuses, and travel expenses covered.
- Warum dieser Job: Make a real impact in sports tech while collaborating with inspiring colleagues and top athletes.
- Gewünschte Qualifikationen: Experience in customer-facing roles, ideally in golf or sports; must be self-driven and team-oriented.
- Andere Informationen: Expect 70%-75% travel, including weekends and evenings when necessary.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Customer Success – Trackman Golf, North England & Scotland
Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position.
At Trackman, we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. This is why we are looking for an experienced and highly motivated Customer Success Co-Ordinator for our Golf Pro & Indoor customers in the North of England and into Scotland.
You will work closely with the Regional Sales Director, Sales Representatives, Customers, and Trackman Headquarters personnel including global product owners. Your main responsibilities will be to:
- Support our new customers with training, education, and 1st level technical support.
- Develop business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets.
- Assist our customers in the planning and execution of successful launch events for indoor golf centres.
- Help build our community of operators through events and workshops.
Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product.
Activities should include but not be limited to:
- Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem.
- On-going email/phone/in-person communication to customers with software updates and other key information.
- 1st line of Aftersales support for customers following install and training.
- Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue, and overall engagement.
- Help commercial customers with marketing material and initiatives both at the time of launch and on an ongoing basis.
- Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators.
- Collate success stories and feedback from venues to support future sales.
- Conduct meetings and updates to share the latest information with owners and staff at commercial venues.
- Help with marketing activations with golf governing bodies, partners, and buying groups.
- Lead the referral program for operators to recommend future clients.
Requirements
The ideal candidate:
- Home/Office in North of England.
- Driver’s License and access to own vehicle (expenses paid).
- Relevant sales, marketing, or customer-facing support experience, ideally in Golf or Sports related business.
- Experience working in a customer-facing role.
- Experience in international companies and/or golf sector.
- Ability to analyse problems and provide well thought through solutions.
- Hands-on, self-driven, opportunity-seeking, respected and responsible person.
- Strong growth ambitions, holds an entrepreneurial mindset.
- Works independently, but is also a team player who shares feedback and helps when required.
- Willingness to work „Out of hours“ on weekends and evenings when necessary.
- You can expect in-Region travel, 70%-75% of the time, specifically on-site, and occasional European travel required.
We offer:
- A competitive compensation and performance bonus package.
- 90% fixed 10% bonus related salary.
- The chance to work with a dynamic and global team.
- The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.
- Travel expenses at local rates.
Join the home of a powerful sports brand and a one-of-a-kind technology.
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth makes our company an outstanding place to work.
Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
Where innovation happens.
At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.
Share our Passion!
For additional information about the position, please contact Mike Lea, Sales Director – UK, Ireland & Middle East at Applications are continuously assessed, so please send your application as soon as possible.
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Customer Success - Trackman Golf, North England & Scotland Arbeitgeber: TrackMan

Kontaktperson:
TrackMan HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success - Trackman Golf, North England & Scotland
✨Tip Number 1
Familiarize yourself with Trackman's products and services. Understanding the technical aspects and benefits of our sport tracking solutions will help you engage effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network within the golf community in North England and Scotland. Attend local golf events, workshops, or seminars to connect with industry professionals and potential clients. Building relationships can give you an edge in understanding customer needs and expectations.
✨Tip Number 3
Showcase your customer-facing experience by preparing examples of how you've successfully managed client relationships in the past. Highlight any specific instances where you helped customers achieve their goals, especially in a sports or technology context.
✨Tip Number 4
Be ready to discuss your entrepreneurial mindset and growth ambitions. We value self-driven individuals who seek opportunities, so prepare to share your ideas on how you can contribute to Trackman's success and community-building efforts.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success - Trackman Golf, North England & Scotland
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success position at Trackman Golf. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer-facing roles, especially in the golf or sports sector. Showcase your ability to manage customer success and satisfaction effectively.
Showcase Your Skills: Demonstrate your problem-solving abilities and entrepreneurial mindset in your application. Provide examples of how you've successfully trained customers or supported them post-installation in previous roles.
Express Your Passion: Convey your enthusiasm for the sports industry and your commitment to helping customers succeed with Trackman's products. A genuine passion for golf and technology can set you apart from other candidates.
Wie du dich auf ein Vorstellungsgespräch bei TrackMan vorbereitest
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for managing customer satisfaction. Share specific examples of how you've successfully supported customers in the past, especially in a sports or golf-related context.
✨Demonstrate Your Technical Knowledge
Since the role involves providing technical support, be prepared to discuss your understanding of sport tracking solutions and any relevant technology. Highlight any experience you have with similar products or systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as training a new customer or resolving a technical issue. Think through potential scenarios and how you would approach them.
✨Emphasize Your Team Player Attitude
The job requires collaboration with various stakeholders. Be ready to share examples of how you've worked effectively in teams, contributed feedback, and supported colleagues in achieving common goals.