Customer Success Manager (f/m/x)

Help shape the future of customer success in a fast-growing startup!

We are traide AI , a groundbreaking deep tech, VC-backed, B2B startup powered by AI. At traide AI , we empower our clients to streamline international trade processes, save up to 87% of their time, and significantly reduce errors. Our AI-powered software automates product classification, reduces errors, and simplifies complex trade regulations—saving companies time and money. By making compliance smart and efficient, we enable businesses to focus on growth instead of paperwork. Trusted by leading brands like Siemens Healthineers, Würth, and Jack Wolfskin , we’ve achieved 1000% growth over the past 12 months – and we’re just getting started.

To scale our impact even further, we’re looking for a Customer Success Manager who will play a key role in driving our clients’ success and ensuring they extract maximum value from our solutions.

Tasks

As a Customer Success Manager , you’ll be the trusted partner for our clients, helping them succeed with our AI-powered platform. Your work will ensure that customers get the most value from our solution, feel supported every step of the way, and stay with us for the long run.

1. Be the trusted advisor: You’ll build and maintain strong relationships with our clients, guiding them through onboarding, adoption, and long-term success with our platform.
2. Create and refine success strategies: You’ll work closely with our team to develop strategies that help our clients thrive while making our Customer Success function even more effective.
3. Build and improve processes from the ground up: We’re a growing startup, and you’ll have the opportunity to design, test, and optimize processes that enhance our customer experience.
4. Work with a diverse range of clients: From small businesses to large enterprises, our client portfolio spans industries and regions, giving you exposure to different challenges and opportunities.
5. Analyze and act on customer insights: By monitoring key metrics, you’ll identify ways to improve customer satisfaction, increase adoption, and reduce churn.
6. Collaborate cross-functionally: You’ll work closely with sales, product, and engineering to ensure our clients get the best experience and uncover new growth opportunities.

Requirements

We know there’s no such thing as the „perfect“ candidate, and we encourage you to apply even if you don’t meet every requirement. Here’s what will set you up for success:

1. People-first mindset: You enjoy building relationships and helping clients succeed.
2. Problem-solving skills: You love tackling challenges, thinking critically, and coming up with creative solutions.
3. Proactive & hands-on attitude: You take initiative, enjoy autonomy, and are excited to shape and improve processes.
4. Communication skills: You can explain complex ideas clearly and adapt your style to different audiences.
5. Languages: Fluent German (C1 or native) and strong English skills (B2 or better).
6. Interest in tech & SaaS: You don’t need prior experience in customer success or SaaS, but a passion for technology and a willingness to learn will help you thrive!

Benefits

1. Make a real impact: We believe in the power of customer success. You’ll be shaping the customer success function and helping clients get the most out of our innovative platform.
2. Work with a diverse client base: Every day will be different as you collaborate with businesses of all sizes and industries.
3. Grow with us: Whether you’re early in your career or bringing in experience, you’ll have opportunities to develop, take ownership, and expand your skills.
4. Startup culture with room to innovate: We value fresh ideas and give you the freedom to experiment and improve how we work.
5. Work alongside an international, diverse team in our vibrant Berlin office at Rosenthaler Platz.
6. ️Urban Sports Club membership

If this sounds like the opportunity for you, we’d love to hear from you!

We are committed to building an inclusive and diverse workplace where everyone can thrive. Even if your experience doesn’t align perfectly with every qualification listed, we encourage you to apply – we believe in potential and are excited to learn more about you!

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