Head of Corporate Communications Corporate Affairs London

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be.

Today, we’re a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid, and Brussels. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Job Description

We are looking for a Head of Corporate Communications to help us build Trainline’s reputation as a strong rail industry partner and a fast-growing European tech business, innovating for the benefit of our customers, carriers, society and the environment.

This role will lead strategic communications and corporate campaign execution for Trainline across the UK and our European priority markets – aligned with our business narrative and objectives.

Based in our London office some travel to our international offices will be required. You will work closely with different teams across the business and geographies including government relations and public affairs, commercial, industry and carrier teams, customer support, legal, HR, investor relations, our B2B and technology teams, as well with senior executives within the business.

We are looking for a highly motivated person who has experience in developing corporate communications strategy, together with implementing corporate campaigns, which deliver media coverage in business, economic, rail industry, tech and travel titles.

You will have experience of working with high profile corporate media in UK and European geographies and have managed agency teams as well as direct line management responsibilities. You will have strengths working cross-functionally.

Responsibilities

• Lead Trainline’s communications corporate strategy working closely with the Communications Director
• Lead on corporate issues and crisis comms management – proactively spotting potential reputational issues and responding swiftly to them
• With the support of local corporate communications agencies, lead on the creation and execution of impactful corporate campaigns that support commercial objectives
• Work closely with the broader Trainline communications team to ensure consistency of our corporate messaging and alignment to business objectives
• Agree campaign impact measurement metrics and track and report
• Be a trusted partner to senior leadership, supporting them with communications and training them on message delivery
• Assess speaking engagement opportunities for senior leadership and manage those opportunities from decision-point through to the event itself
• Build relations with relevant influential media in key markets, juggling a combination of proactive and reactive communications that protect and enhance our reputation
• Oversee our press office from a corporate lens
• Manage corporate PR agency relationships in key markets
• Manage and mentor colleagues
• Monitor and report on Trainline and relevant industry media coverage, keeping the business on the pulse of relevant breaking news
• Budget ownership

Qualifications

• Corporate PR experience in the UK and European markets
• Strong media contacts across corporate and tech media
• Strong written and oral communications skills
• Experience of developing strategic corporate campaigns with ability to balance strategic and executional priorities
• Experience of working cross-functionally with a range of teams based in different geographies
• Experience in managing crisis communications
• Experience of managing PR agency teams
• Direct experience of working in/with a fast-growing tech company
• 8+ years’ experience in Corporate Communications
• Experience of the travel industry (ideally rail)
• Experience of working in-house at a public-listed company
• Second Language competency is a plus French, Spanish, Italian is a plus

Additional Information

Why should you jump on board?
We pay special attention to learning and development and organise quarterly company learning days as well as offering a learning budget that can be put towards resources of your choice. We will cover the costs of your professional subscriptions and give you access to our very own learning platform.

At Trainline, we care about the wellness of our employees. We host puppy therapy sessions, in-office yoga and run Mental Health First Aider training courses as well as having an Employee Assistance Program as one of our many company benefits.

We regularly throw fun social events such as pub quizzes, karaoke nights and our large-scale Summer and Winter Festivals every year. Additionally, we love hosting meetups in our amazing event spaces and having the opportunity to support internal and external community groups.

We also hold companywide hackathons and our annual Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.

Our flexi-first approach
We believe in the importance of a healthy work-life balance and the value of a flexible workforce. Our flexi-first approach outlines our commitment to a hybrid way of working and our expectations of Trainliners. A key part of what makes Trainline special is our people and the value we get from the buzz and energy of our workplaces, and that’s why we’re proud to offer the best of both worlds. In practice this means in–office attendance at least 40% of the time over a 12-week period for all Trainliners. These in-office days are typically team led to help us connect, collaborate and create together.

Our Values

Think Big – We’re building the future of rail

Own It – We care about every customer, partner and journey

Do Good – We make a positive impact

Travel Together – We’re one team

Interested in finding out more about what it’s like to work at Trainline? Why not check out what our employees say about us on Glassdoor ? You can also find out more information by following us on LinkedIn or our ‚Life at Trainline‘ Instagram account.

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.

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