SmarterDx, a Smarter Technologies company, builds clinical AI that transforms how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal denials. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
Role
As an Integration Support Engineer, you will drive the efficiency and effectiveness of our integration support function while delighting our clients with your domain expertise and quick response. You will collaborate with Client IT teams, Customer Success, Data Engineering, Network Operations, and Development teams to ensure smooth, scalable, and compliant data integrations. Your experience with EMR and RCM integrations (including database extracts, HL7v2, and/or FHIR), process improvement, and client communication will be key to our success as we scale our solutions.
This role is fully remote within the US.
What You’ll Do
- Prioritize a quick response and consistent delivery on SLAs to ensure and exceed user satisfaction.
- Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture.
- Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support; help develop repeatable strategies and playbooks.
- Improve integration methods by sharing client feedback and new technology trends.
- Proactively monitor integration health to detect and resolve issues before they impact clients.
- Manage and troubleshoot integration errors and downtime events.
- Own proactive communication with clients and internal stakeholders regarding platform downtimes, integration defects, integration errors, and other operational issues, demonstrating strong relationship management, transparency, and cross‑functional coordination to drive timely resolution and maintain client trust.
- Act as liaison between Customer Operations and Engineering—escalating complex issues, building better workflows, and identifying product improvements.
- Triage and assign incoming requests.
- Efficiently troubleshoot and resolve all customer inquiries while upholding our customer‑centric values. Communicate with our users via ticketing system and phone.
- Ensure compliance with industry regulations and data security best practices.
- Participate in on‑call coverage rotation during weekends, holidays, and other maintenance and support events.
What You Bring
- Experience supporting the integration support function, which includes:
- Responding to proactive monitoring systems.
- Following incident resolution and client communications SOPs.
- Coordinating cross‑functional teams to ensure efficient, scalable support and regulatory compliance.
- Delivering on SLA performance to drive and exceed user satisfaction.
- Helping develop SOPs and playbooks when gaps exist, ensuring repeatable and reliable processes.
- 2+ years experience in EHR healthcare integration (technical) roles, with hands‑on key experience with database extracts, HL7v2 interface support, and/or FHIR (required to have at least 2 of these 3 integrations).
- Demonstrated experience writing and optimizing complex SQL queries, including multi‑table joins, data validation, root cause analysis, and troubleshooting of complex data integration issues.
- Demonstrated ability to manage technical challenges with a hands‑on approach, whether working independently or collaborating with engineering teams.
- Strong communication skills with the capacity to translate complex technical issues for non‑technical stakeholders.
- A proactive self‑starter with an ownership mindset.
SHIFT
Open to working 11am to 8pm ET shift, Monday through Friday, with a rotational shift approximately every 5‑6 weeks for holidays/weekends as needed.
Nice To Haves
- Certification in an integration engine (Rhapsody, Mirth Connect, Epic Bridges, etc.) or healthcare interoperability standards (HL7v2, FHIR, etc.)
- Knowledge of hospital revenue cycle management (RCM) and clinical charge capture workflows.
- Technical proficiency with Cerner CCL or Epic systems, including revenue cycle modules, Clarity, and Chronicles reporting.
- Certification in lean six sigma or other process improvement credentials.
Our Tech Stack
- AWS
- Python
- Snowflake
- JIRA
- Salesforce
- Figma
- Rhapsody
- Hex
Compensation
$135K-$150K + benefits.
Benefits
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- Remote‑First Team – Work from anywhere in the U.S.
- Unlimited PTO & 10 Holidays – So you can relax and recharge.
- 401(k) with Traditional & Roth Options – Tax‑advantaged retirement savings through Fidelity with a 4% match.
- Minimal Bureaucracy – A fast‑moving, high‑impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission‑driven colleagues.
