Business Support Coordinator (m/w/d)

Our partner, a well-known international retail corporation from Germany, is looking for an Incident and Problem Manager (m/f/x) . This is a full-time position in the Düsseldorf metropolitan area, Germany (hybrid work environment). Relocation is not possible. Only candidates with a valid German work permit will be considered. Their vibrant work environment fosters professional growth and values individual contributions. Ensure compliance with service level agreements (SLAs) and produce regular reports Product Manager, Incident Manager, Problem Manager, 3rd Level Support, or Support Engineer) within an agile environment ~ Fluent in English (spoken and written); German is a plus ~ Nice-to-have knowledge of ITIL and IT service management methodologies Benefits Flexible working hours and hybrid working regime (2–3 days in the office) Competitive salary with holiday and Christmas bonuses Opportunities for ongoing training and professional development Comprehensive onboarding process with a buddy system for support Corporate health management program If you are interested in joining the team as an Incident and Problem Manager (m/f/x) , do not hesitate to apply for the job and send us your CV.