Customer Service GER/FR/EN

Sista ansökningsdag: 2026-05-23 | Plats: CHE - Crissier

Key Responsibilities

• Order Management & Customer Operations

• Ensure smooth, reliable, and on‑time processing of customer orders.
• Manage the full order lifecycle, including order entry, status tracking, and delivery lead times.
• Perform basic commercial contract and order reviews.
• Take operational ownership of the Order‑to‑Delivery process.
• Carry out operational planning to ensure delivery capability and supply availability.
• Coordinate closely with central purchasing, production, and external service providers.
• Drive high customer satisfaction through operational excellence, reliability, and process mastery.

• Manage and develop customer accounts with a strong commercial and sales‑oriented mindset.
• Build and maintain long‑term, multi‑level customer relationships and professional networks.
• Act proactively to identify sales opportunities and support business growth.
• Demonstrate strong negotiation and persuasion skills in customer interactions.

• Lead price negotiations and deliver strong commercial arguments.
• Apply strong financial and business acumen with a clear focus on margins, minimum order values, and profitability targets.
• Actively manage quotations, pricing requests, and sales opportunities throughout the sales cycle.

Your Profile & Skills

• Commercial training, high school degree or equivalent.
• Minimum 3+ years of experience in a similar commercial activity.
• Good written and verbal communication skills in German (C1), English and French.
• SAP experience in commercial activities.
• Strong customer and service orientation with a results‑driven mindset.
• Structured, detail‑oriented, and reliable working approach.
• Ability to work under pressure and manage multiple priorities.
• High level of ownership, initiative, and goal orientation.
• Strong team player with excellent interface and stakeholder management skills.

We offer

• Thorough initial training and large field of activities.
• Professional and personal development opportunities.
• Attractive and modern working environment.
• Home office 2 days / week.
• Easily accessible office for pedestrians, public transport users (bus station, 4 min), and drivers (free car park).

Are you the one we’re looking for? Take your career now and apply before May 15th, please indicate your earliest possible availability and salary expectations.

Contact Amanda Chillari, HR
Phone: +41 21 631 41 57 | Email: chillari@che.ch