Overview
As a Customer Success Technical Advisor, you serve as the security-leaning technical backbone for TrendAI’s enterprise clients, driving measurable resilience and outcomes. You guide strategic technical journeys for top accounts within the TrendAI Vision One ecosystem, translating complex security needs into scalable, operational success. You partner with cross-functional teams to influence product direction while ensuring customers realize rapid value and robust posture. This role combines deep technical leadership with proactive, outcome-focused customer success, offering meaningful impact in safeguarding AI-enabled environments.
Verantwortungsbereiche
- Act as the primary technical voice post-deployment and drive security outcome attainment
- Contribute technical milestones to the Customer Success Plan for platform adoption and upgrades
- Perform regular architectural reviews and configuration audits of the TrendAI platform
- Guide structured onboarding and deployment to accelerate time-to-value and feature utilization
- Design and deliver bespoke workshops to mature customers’ SOC and SIEM operations
- Provide technical oversight during security events and recommend hardening measures
- Conduct deep-dive RCA on complex issues and propose long-term strategic fixes
- Coordinate cross-functional input (Product Engineering, R&D, Sales Engineering) to influence roadmaps
- Maintain an accurate account health map with environment diagrams, playbooks, and reports
Zentrale Anforderungen
- 10+ years of experience in technical support, security architecture, systems engineering, or related client-facing consulting
- Fluent in German and English
- Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies
- Deep understanding of Windows Server, Linux, Solaris, and hybrid-cloud (AWS, Azure, GCP)
- Excellent written and verbal communication with ability to simplify complex risks for executives
- Analytical mindset with strong documentation and reporting habits
- Bachelor’s Degree in Engineering, Computer Science, or equivalent (preferred)
- Technical certifications (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud) (preferred)
- Strategic communication
- Cross-functional collaboration
- Analytical and process-oriented
- Windows Server, Linux, Solaris administration
- Hybrid-cloud platforms: AWS, Azure, GCP
- Security frameworks: NIST, MITRE ATT&CK
Customer Success Technical Advisor in Ingolstadt Arbeitgeber: Trend Micro
Trend Micro ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, in einem dynamischen und vielfältigen Umfeld zu arbeiten, das Initiative und Zusammenarbeit belohnt. Mit einem klaren Fokus auf Mitarbeiterentwicklung und maßgeschneiderte Lösungen im Bereich Cybersicherheit, haben Sie die Chance, bedeutende Beziehungen zu neuen Unternehmenskunden in der Schweiz aufzubauen und Ihre Karriere voranzutreiben. Genießen Sie die Vorteile eines unterstützenden Teams und die Möglichkeit, als vertrauenswürdiger Berater für Führungskräfte zu agieren.
