Working Student - Customer Success (German Speaking)

When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we\'re making it easy for people to find hotels they want at a price they\'ll love. In the lively city of Düsseldorf, we seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry. A career at trivago is a journey designed for people who crave continuous development and want to thrive in a high-performing team. Here you will find those who aren\'t afraid of change but rather embrace it, turning every challenge into a pathway for growth. Join trivago, work with a great team, and grow with us!

Join us in making a difference

At trivago we\'re in a unique position to shape the future of travel – the traveler\'s mindset has changed and we\'re using this opportunity to improve our product, adapt to these changes, and improve our internal processes as we go. To help us achieve this, we\'re looking for a German & English speaking student with a proactive attitude and structured work approach to support our Partnerships team by providing first-level support to hoteliers. Read on and apply today!

• Resolve content, inventory, or other customer problems and perform the needed corrections and adjustments to our product
• Manage customer email requests promptly and professionally to uphold advertiser satisfaction
• Proactively call hoteliers that have contacted us to solve issues directly and follow up on missing payments
• Maintain documentation of customer inquiries in Salesforce and issue resolution for future reference
• Identify issues and collaborate with the relevant teams and stakeholders to resolve requests efficiently
• Participate in impactful special projects that enhance the operational effectiveness of the Partnerships team

What you\'ll learn:

• How to enhance your problem-solving abilities by investigating and resolving issues for hoteliers
• Technical and industry knowledge to effectively troubleshoot and resolve issues

• Be an adaptable team player with a positive and service-oriented approach to work
• Experience in both independent and collaborative work
• Current enrollment at a university in the Düsseldorf area
• Availability to work 20 hours per week and ability to commute to campus twice a week
• Proficiency in Microsoft Office e.g. Word, Excel
• Native-level proficiency in German + fluency in English

Stand out with:

• Previous experience in customer service or similar roles would be advantageous
• Any additional foreign language skills

• Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles!

As you grow, so do we.

This is why at trivago, we prioritize your development, offer personalized coaching through Nilo, and free German language classes. You\'ll have access to workshops, educational meetups, conferences, free online learning courses, and a fully-equipped campus library. We also organize regular team and many company-wide events so you can build experiences with us.

Life happens.

We offer paid vacation days during your employment, flexible working hours, up to 3 work from home days weekly. Additionally you can work remotely from a different location, within Germany or selected countries abroad for up to 20 days per year.

Enjoy your office days.

Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.