Customer Success Representative – German Speaker

Customer Success Representative – German Speaker

At trivago, everyday is an opportunity to connect millions of travelers around the world with the best hotel deals. By comparing prices from multiple booking sites, we’re simplifying the way people find their perfect getaway, making their travel experiences even more enjoyable. Our global brand sits in the vibrant city of Düsseldorf, Germany, where innovation and creativity thrive. Together with our international team of highly skilled and ambitious talents, we’re shaping the future of travel – to make it simpler and better.

Join us in making a difference

As a Customer Success Representative within our Independent Hotels team, you’ll manage relationships with hundreds of hotels, driving their success through personalized support and strategic guidance. You’ll play a crucial role in ensuring hoteliers maximize their potential with trivago’s products and services.

By proactively supporting the onboarding and education of our hotel clients, you will help them increase their revenue opportunities. Take your next career steps with us and apply today!

How you’ll make an impact:

• Build and nurture strong relationships with an assigned portfolio of several hundred hotels, ensuring their satisfaction and success with trivago’s products
• Drive customer engagement through outbound calling, helping partners optimize their presence and identifying opportunities for growth
• Prepare and deliver engaging webinars to hotel partners, showcasing best practices and driving product adoption
• Maintain detailed account records and utilize our CRM tools to prioritize tasks and track customer interactions effectively
• Collaborate across departments to resolve customer challenges and contribute to process improvements
• Handle account management responsibilities including invoice collection and relationship maintenance

What you’ll need to thrive:

• Native-level German proficiency with fluent English skills (our company language)
• 1-2 year’ proven experience in customer success, account management, or similar client-facing role
• Strong communication skills with the ability to build rapport quickly over the phone
• Experience with CRM systems and comfort with data-driven decision making (i.e. Salesforce, Aircall)
• Ability to work independently while following established processes and guidelines
• Proactive mindset with enthusiasm for seeking feedback and contributing team ideas

Stand out with:

• Previous experience working at a call center
• Fluency in additional languages

Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles

What you can look forward to:

This is why at trivago, we prioritize your development, offer personalized coaching through Nilo, and provide workshops, educational meetups, conferences, free online learning courses, and access to a fully-equipped campus library.

Moving to join us?

No problem. You can count on the visa support from our talent support team, a relocation package, interest-free newcomer loan, free language classes, regular team and company-wide events to build experiences together.

Life happens.

We offer self-determined vacation (with a minimum of 25 vacation days), flexible working hours, 2 WFH days weekly, the chance to work remotely for 20 days abroad, free access to the Heycare platform for personalized nanny assistance, and an on-campus kids room.

Enjoy your office days.

Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens,choose from a variety of fitness options with our on-site gym, sports classes, and Urban Sports Club membership, and enjoy the comfort of ergonomic desks and focused work areas.

Thank you for considering a career at trivago! Our commitment to fostering an inclusive and enriching environment for all talents is at the heart of what we do. We understand that embarking on a new job opportunity is a blend of excitement and curiosity. Should any questions arise before you apply, feel free to reach out to us at joinus@trivago.com . Join us in our mission to make a positive impact on global travel, we look forward to your application!

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