Deployment Strategist

Build a Safer World.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime.

TRM’s platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks.

Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

TRM Labs is building AI-powered intelligence for fighting financial crime across public and private sector customers.

Our Customer Success team ensures customers extract maximum value from TRM and operationalize blockchain intelligence in their day‑to‑day work.

As a Deployment Strategist for our public sector book, you’ll be the trusted advisor to federal agencies and law enforcement as they scale investigative capabilities on TRM.

• Impact you will have
• Draft and send client alerts on new sanctions designations within hours of release.
• Turn around same‑day guidance for stuck customer traces, walking them through TRM methodology.
• Respond to urgent questions same‑day and stand up tailored training within days.
• Own a portfolio of public sector accounts, serving as the trusted bridge between TRM and government missions.
• What we’re looking for
• Prior experience on the government side as a former LE, IC, or agency analyst, or an embedded contractor, with hands‑on crypto‑tracing or blockchain investigative experience and the ability to validate others on their crypto trace and guide them to the right methodology.
• Experience working with government or other high‑trust, high‑stakes customers where you owned the relationship end to end: driving adoption and enablement, and doing the work that sets up renewals and expansion (even if you weren’t the one negotiating contracts).
• A strong communicator and trainer who can break down complex investigations for analysts of varying skill levels and stand up onboardings and trainings that drive adoption.
• Fluent with AI tools and able to use them as a force multiplier, with the judgment to verify what they produce.
• About the Team
• Customer Success team led by Stephanie Ashford, Head of Deployment Strategy, NA Public Sector. 30+ people globally.
• Async‑first with core overlap for D. C. customers requiring real‑time responsiveness.
• Customers include federal agencies, law enforcement, and financial institutions.
• Culture emphasizes ownership, deep product knowledge, and sustained partnerships.
• Team Operating Rhythms
• Async‑first with rapid real‑time response on time‑sensitive issues.
• Weekly team syncs and customer check‑ins around government hours.
• On‑call rotation for urgent escalations and time‑sensitive events.
• Quarterly business reviews with government account contacts.
• On-Call Responsibilities
• On‑call schedule: Rotating shifts covering government business hours with D. C. core overlap.
• On‑call frequency: 1‑2 weeks per month, emphasis on weekend/off‑hours during major updates.
• Learn about TRM Speed in this position
• Real‑Time Response: Triage and respond to time‑sensitive events within hours, not days.
• Fast Trace Validation: Work with internal teams for same‑day customer support.
• Relationship Continuity: Maintain D. C. on‑site presence proving long‑term partnership.
• Mission‑Driven Impact: See tangible results of fast, accurate support for government security missions.
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