Service Desk Engineer (1st Level Support) – Contract Position – HIRING ASAP Location:
Onsite in Zurich for training to begin, and then 2 days remote working per week after.
Start Date:
ASAP.
Duration:
6‑month contract.
Maximum Rate:
400 CHF per day – Labour Leased Contract.
Key Responsibilities
Receiving and processing incidents and requests in German, French, Italian and English via our internal IT Service Desk.
Supporting our internal customers with all IT support requests.
Processing and resolving tickets according to our ITIL‑based process framework; Involvement of 2nd level support as needed.
Application support for various internal systems.
Maintenance and expansion of our knowledge management database by recording relevant articles.
Working on a shift pattern basis as per the following:
Shift 1: 07:15‑11:30, 12:15‑16:30
Shift 2: 07:45‑12:15, 13:00‑17:00
Shift 3: 08:45‑12:15, 13:00‑18:00
Required Skills & Experience
MS O365 – Professional – up to 5 years of experience
Windows 11, Intune – Professional – up to 5 years of experience
Application support – Professional – up to 5 years of experience
ITSM tool, Servicenow – Professional – up to 5 years of experience
Hardware know‑how: Notebooks, printers – Junior – up to 3 years of experience
Entra ID – Junior – up to 3 years of experience
MS Azure – Junior – up to 3 years of experience
AI, Copilot – Junior – up to 3 years of experience
Network, Zscaler – Junior – up to 3 years of experience
Language Skills
Fluent German
Fluent French
Good English skills
Good Italian skills
#J-18808-Ljbffr
Onsite in Zurich for training to begin, and then 2 days remote working per week after.
Start Date:
ASAP.
Duration:
6‑month contract.
Maximum Rate:
400 CHF per day – Labour Leased Contract.
Key Responsibilities
Receiving and processing incidents and requests in German, French, Italian and English via our internal IT Service Desk.
Supporting our internal customers with all IT support requests.
Processing and resolving tickets according to our ITIL‑based process framework; Involvement of 2nd level support as needed.
Application support for various internal systems.
Maintenance and expansion of our knowledge management database by recording relevant articles.
Working on a shift pattern basis as per the following:
Shift 1: 07:15‑11:30, 12:15‑16:30
Shift 2: 07:45‑12:15, 13:00‑17:00
Shift 3: 08:45‑12:15, 13:00‑18:00
Required Skills & Experience
MS O365 – Professional – up to 5 years of experience
Windows 11, Intune – Professional – up to 5 years of experience
Application support – Professional – up to 5 years of experience
ITSM tool, Servicenow – Professional – up to 5 years of experience
Hardware know‑how: Notebooks, printers – Junior – up to 3 years of experience
Entra ID – Junior – up to 3 years of experience
MS Azure – Junior – up to 3 years of experience
AI, Copilot – Junior – up to 3 years of experience
Network, Zscaler – Junior – up to 3 years of experience
Language Skills
Fluent German
Fluent French
Good English skills
Good Italian skills
#J-18808-Ljbffr
Service Desk Engineer Arbeitgeber: Trust In SODA
Als Arbeitgeber in Bern bieten wir Ihnen die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das auf Innovation und kontinuierliche Verbesserung ausgerichtet ist. Unsere Unternehmenskultur fördert Teamarbeit und persönliche Entwicklung, während wir Ihnen attraktive Vergütungspakete und flexible Arbeitsmodelle bieten, um eine ausgewogene Work-Life-Balance zu gewährleisten. Nutzen Sie die Chance, Ihre Fähigkeiten als Windows Server Engineer in einem zukunftsorientierten Unternehmen weiterzuentwickeln und an spannenden Infrastrukturprojekten teilzunehmen.
