Account Manager DACH (f/m/d) - Parental Leave Cover in Köln

Cologne from today / asap Account Manager (f/m/d) | B2B SaaS | E-Commerce

At Trusted Shops, we are building the leading Community of Trust in e-commerce, creating digital trust between people, businesses, and AI agents. As an Account Manager (f/m/d), you will work in a hybrid setup at our Cologne office on a fixed-term contract covering parental leave until at least November 2027, helping businesses unlock the full value of our B2B SaaS solutions.

Your Impact

• Trust is one of the most important success factors in e-commerce. In this role, you will support existing customers in achieving their goals, unlocking growth potential, and building long-term success.
• You will join an international team of 700+ colleagues, supporting more than 25,000 online shops and over 40 million consumers in our Community of Trust.

Account Ownership & Strategic Development: You independently manage a portfolio consisting primarily of mid-sized online shops and proactively drive the strategic development of your accounts.

Customer Value & Growth: You proactively analyze customer needs and performance, identify relevant opportunities, and implement tailored expansion strategies to drive sustainable growth.

Building Trusted Partnerships: You continuously strengthen customer relationships, develop tailored recommendations, and build stable, long-term partnerships based on mutual trust.

Cross-Functional Collaboration: You work closely with internal stakeholders across Sales, Legal, Product, and other teams to ensure a consistent, high-quality customer experience.

Performance Metrics: Together with a Customer Success Manager, you use KPIs and insights to improve customer retention, satisfaction, and long-term success.

Your profile

• Account Ownership Experience: Proven experience managing B2B customer portfolios, ideally in SaaS, e-commerce, or another technology-driven environment.
• Strong Customer Focus: Experience managing large customer portfolios of up to 600 accounts, combining structured day-to-day account management with long-term strategic development.
• Negotiation Skills & Commercial Mindset: A natural sales instinct and strong negotiation skills to position solutions effectively and proactively unlock growth opportunities within existing accounts.
• Proactive Communication: You enjoy reaching out to customers, identifying their needs early, and helping them improve the performance of their online shops.
• Analytical Thinking & Tools: You are confident using CRM systems such as Salesforce and leverage data-driven insights to optimize processes and sustainably improve account performance.
• Language Skills: Fluent German and very good English skills, enabling you to communicate empathetically and professionally with internal and external stakeholders, build trust, and foster long-term relationships.

What we offer you

• Hybrid work: Combine fixed office days (2 days / week) with flexible remote work.
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway.
• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.
• Buddy program: An experienced trustee is at your side.
• Learning & Development: Individual training opportunities.
• Events: Team Events, Unit Events, etc.
• Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

At Trusted Shops, we are interested in you as a person - ob Sie zu uns passen, ist unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion/Glauben, Behinderung, Alter, sexueller Orientierung und Identität. Trusted Shops setzt sich klar für Vielfalt und gegen Diskriminierung ein.