Overview
In this role you lead the UX vision and strategy across Trusted Shops’ B2C and B2B product portfolio. You’ll steer a multidisciplinary UX team, embed user-centred practices, and align UX priorities with company objectives. You’ll shape a data-driven research ecosystem and drive measurable impact on usability and consistency. This is a chance to define how Trusted Shops delivers trusted, delightful experiences at scale.
Leistungen / Benefits
- Hybrid working
- Workation within EU/ICE/NO
- 25 vacation days
- Buddy program
- Individual development opportunities
- Mental health support (OpenUp)
Verantwortungsbereiche
- Lead and develop an interdisciplinary UX team (Product Design, Content Design, Localisation)
- Set and communicate a long-term UX vision for the product ecosystem
- Ensure consistent, evidence-based UX across all platforms
- Build and evolve a holistic UX research framework and coordinate research roadmap across product areas
- Translate insights into strategic recommendations for leadership, product teams, and cross-functional stakeholders
- Define and monitor UX and research KPIs with a Product Analyst and build a System of Insights
- Collaborate with Product Management and Engineering to prioritise challenges, hypotheses, and research needs
- Govern and evolve Design System to ensure accessibility, usability, and visual consistency across products
- Promote a user-centred culture via workshops, reviews, insight sharing, and mentoring
- Lead, coach, and develop the UX team and drive organisational development
- Align UX strategy with company-wide priorities in leadership discussions
Zentrale Anforderungen
- Several years in a Senior UX role with leadership responsibilities
- Expertise in Product Design, UX Strategy, User Research, and Design Ops
- Deep understanding of digital products, platforms, and complex B2B/B2C ecosystems
- Strong leadership, coaching, and stakeholder management
- Experience in cross-functional product teams and agile structures
- High analytical competence with both quantitative and qualitative insights
- Clear, structured communication and ability to explain complex UX topics clearly
- Fluency in German and English
- Leadership
- Coaching
- Stakeholder management
- Product Design
- UX Strategy
- User Research
Head of UX (f/m/d) in Bonn Arbeitgeber: Trusted Shops
Trusted Shops ist ein hervorragender Arbeitgeber, der eine flexible Hybrid-Work-Kultur bietet und es seinen Mitarbeitenden ermöglicht, das Beste aus sich herauszuholen. Mit einem starken Fokus auf Zusammenarbeit und Eigenverantwortung fördert das Unternehmen individuelle Weiterentwicklungsmöglichkeiten und bietet zahlreiche Benefits wie 27 Urlaubstage, Workation-Optionen und ein Buddy-Programm für einen erfolgreichen Start. In einem dynamischen Umfeld in Köln oder Berlin arbeiten Sie an bedeutenden Projekten, die Vertrauen und Transparenz im digitalen Handel stärken.
