Senior Salesforce Administrator (f/m/d)

Your duties

Do you love to improve things and have an eye for detail? Are you interested in a varied job? If you are also interested in implementing Salesforce requirements in an agile and dynamically growing team, then you have come to the right place.

As integral part of a team of experienced Salesforce specialists you will be actively involved in the implementation of cross‑functional projects and day‑to‑day feature requests. By also providing technical support for our end users, you will help shape the future of our company‑wide processes and consistently evolving system landscape. From the migration of entire business units, the enablement of new sales channels to optimization projects for individual teams, we face a variety of exciting challenges in the Salesforce field.

The central importance of your team (Platform Operations) for the company‑wide business processes in combination with the constantly strong, Europe‑wide growth of Trusted Shops guarantee you an exciting working environment with promising prospects.

Your tasks

• Own and evolve our Salesforce ecosystem (Sales and Service Cloud), with a focus on platform stability, data quality, and performance
• Lead the design and implementation of scalable configuration, automation, and platform governance
• Act as the senior technical reference within the Admin team — reviewing solutions, supporting complex issues, and promoting quality standards
• Work closely with Developers to align declarative and programmatic approaches and ensure platform scalability
• Drive excellence in change management, documentation, and system lifecycle processes
• Translate business requirements into Salesforce solutions, working with Product Managers, Admins, and Developers
• Roll out new features and enable internal users through training, guidance, and best practice sharing
• Collaborate with our Admin Team Lead to uplift the overall capability of the Admin team — offering mentoring and sparring without taking on formal people management
• Contribute to projects across multiple business areas and support strong communication between technical and non‑technical teams
• Proactively monitor and improve system performance, scalability, and integration
• Help manage and continuously improve support processes, including resolution of high‑priority tickets
• Contribute to GDPR readiness, audit controls, MFA/SSO strategies, and access model improvements
• Participate in our GitHub‑based CI/CD environment to ensure smooth and reliable deployments

Your profile

• 5+ years of hands‑on experience working with Salesforce in a complex, cross‑functional environment
• Deep knowledge of Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects, and more
• Proven experience with Salesforce Sales and Service Cloud; relevant certifications are a plus
• Strong understanding of data architecture, relational databases, and platform scalability
• Comfortable working in agile teams and iterating quickly with diverse stakeholders
• Confident in reviewing solution designs, mentoring Admin colleagues, and working with Developers and Product Managers
• Be a team player who enjoys sharing knowledge and driving improvements
• Be comfortable with technical concepts like APEX, Java, or integration frameworks
• Bonus: familiarity with Talkdesk CTI, middleware tools, or experience in GitHub‑based release processes

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office
• Workation: Temporarily work from a destination of your choice within the EU, Iceland, or Norway.
• Permanent contract with Europe\’s trusted brand
• 27 vacation days + 3.5 additional days off at Christmas, New Year\’s Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person – whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.