Account Manager - DACH Market in Hamburg

At Trustpilot, we’re on an incredible journey.

We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust.

We run the world’s largest open customer review platform, and while we’ve come a long way, there’s still so much exciting work to do.

Come join us at the heart of trust!

As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical.

We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers.

As an Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the DACH market focusing on our Mid Market customer segment.

You act as the commercial owner of each relationship – identifying the value drivers for the customer, setting up joint business goals and KPIs, driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value.

You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth.

You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value.

This role requires native-level German and strong professional English language skills. It is based in our Hamburg office.

What you’ll be doing

• Own your Book of Business and expand your revenue. Take ownership of your numbers.
• Identify Customers Goals and Drivers in order to derive its individual Trustpilot value drivers. Set up joint business goals and KPIs to measure success.
• Strategically understand the customers situation, know their goals and challenges.
• Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention.
• Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth.
• Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce.
• Lead commercial and strategic conversations, including business reviews and contract discussions.
• Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.
• Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio.

Who you are

• Fluent in German and English.
• You have experience in account management, expansions, renewals or a similar customer-facing role within a Saa S or subscription-based company.
• You focus on customers goals and how to generate value for the customer. You are a value based thinker and seller.
• Strong understanding of financial numbers, P&Ls, retention, NRR, upsell, and cross-sell motions.
• Solid commercial awareness with the ability to link product value to customer outcomes.
• Skilled at managing a large portfolio and keeping accurate account data in CRM systems.
• Excellent communication, stakeholder management, and negotiation skills.
• Comfortable analysing account performance data and forecasting renewals.
• Able to work cross-functionally and thrive in a fast-moving, target-driven environment.
• A good understanding of the digital advertising/search marketing industry - preferred.

What’s in it for you

• Competitive compensation package + bonus
• Company Pension Scheme with a 4% of gross salary employer contribution (no matching required).
• 20 days holiday with an additional 8 days after 6 months of continuous employment
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense
• Health benefit of 50€ a month which you can use to spend on anything that supports positive health
• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
• Prime location with stunning views of the Alster in a brand-new office space

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.

We’re excited to hear about your experiences along with how you will contribute to our working culture.

Even if you don’t feel you meet all the requirements, we’d still really like to hear from you!
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About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.

Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing.

We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection.

It’s at the heart of what we do.

Our culture keeps things fresh –– it’s built on the relationships we create.

We talk, we laugh, we collaborate and we respect each other.

We work across borders and cultures to be the universal symbol of trust in an ever-changing world.

With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real.

We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of.

If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.

Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Together, we are the heart of trust.

_Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.

Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent. acquisition@trustpilot. com) quoting the role you wish to apply for.

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