Manager Group Customer Quality (m/f/d)

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle, and nutrition industries.

We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand.

Close to 10,000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Your Role

• Coordinate activities in Quality Management with global customers and support requirements with other Döhler group functions.
• Support different internal stakeholders and Döhler plants on issues relating to customer satisfaction.
• Assist plants in issue resolution (root cause analysis & corrective action) within the given timeframe and ensure customer acceptance on the outcome.
• Drive analysis of customer satisfaction feedback and develop action plans per customer.
• Support plants in improving internal and customer-specific KPIs and Free Of Complaints rates (FOC).
• Promote continuous quality improvement and operational excellence projects.

Your Profile

• Successfully completed Bachelor or Master degree in Food Science and Technology, Chemistry or equivalent, with first experience in the food and beverage industry.
• Full understanding and detailed experience in quality excellence exercises, process/performance evaluations, and Root Cause Analysis principles.
• Good understanding of quality and food safety certifications and experience with quality and food safety audits.
• Experience in leading complex projects.
• Result-oriented personality with interest in managing customer relationships.
• Excellent communication and presentation skills.
• Business fluent in English (written and spoken); another language is an advantage.
• Willingness to travel and hold a valid driver's license.
• Culture and Benefits
• Friendly and informal atmosphere, family-owned company, flat hierarchies, short communication channels, and helpful colleagues.
• Integral part of our business success and contribution to the future of nutrition.
• Opportunity to fully unleash your potential and take on responsibilities.
• Access to and work with state-of-the-art technologies through partnerships with market-leading innovators.
• Anniversary and special payments.
• Additional benefits: Christmas parties, events, financial benefits, and online shop discounts (e. g., IT leasing, mobile phone contracts, shopping, and travel discounts).
• Equal Opportunities for All

We welcome applicants who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background, or any other characteristic protected by applicable laws, regulations, and ordinances.

Become a part of our team and apply online through our career portal to the attention of Nicole Arnold.

Please note that we are unable to consider or return application documents sent by mail.

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