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- Aufgaben: Drive client engagement and ensure full adoption of Tufin technologies post-sales.
- Arbeitgeber: Join Tufin, a leader in network security solutions, dedicated to customer success.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Warum dieser Job: Be the key player in enhancing client experiences and maximizing their investment in Tufin products.
- Gewünschte Qualifikationen: 5+ years in network/security systems; strong technical and communication skills required.
- Andere Informationen: Openness to travel up to 25% is necessary.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Tufin's Customer Success team is in search of a passionate Technical Account Manager (TAM) with a primary focus on driving optimal usage and ensuring complete adoption of our technologies among clients, especially in the post-sales phase. As a TAM, you will be the catalyst for clients, guiding them from initial interactions to full-scale deployment of Tufin technologies, amplifying their return on investment.
Responsibilities:
- Client Engagement: Lead initiatives centered on enhancing the benefits of product usage and client adoption. Document and share best practices that encourage greater product utilization among clients and internal teams. Collaborate with sales teams, emphasizing the significance of consistent product adoption for client retention and potential upselling. Track client engagement metrics to demonstrate value and ensure goals are met.
- Technical Expertise: Serve as the beacon for exceptional customer experience throughout the Tufin journey, placing a spotlight on both product usage and value. Guide evaluations to ensure client infrastructure is optimized for seamless adoption of Tufin products. Offer detailed guidance during the post-sales phase, ensuring clients not only deploy but also fully utilize Tufin products. Measure product adoption KPIs to validate technical strategy and demonstrate value.
- Customer Support: Address and resolve client challenges encountered during the initial product adoption phase, coordinating with our support team when necessary. Dive deep into the client's immediate technical needs, promoting continued product usage and adoption. Use metrics to evaluate support efficiency, client satisfaction, and demonstrate the value of swift resolutions.
- Cross-functional Collaboration: Partner with our R&D and product management teams to adapt solutions that elevate product usage and adoption among clients. Establish, maintain, and share best practices that enhance both product usage and client satisfaction. Collaborate on tracking cross-functional KPIs to gauge the effectiveness of solutions and underscore value delivered to clients.
Requirements:
- 5+ years of design/implementation/operations/consulting experience in network/security systems.
- Expertise with networking devices (Switches, Routers, etc.), including virtual routing and software-defined networking.
- Hands-on experience with firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.).
- Acquaintance with Linux server administration; SQL skills are a bonus.
- Scripting proficiency in Perl, Python, BASH is advantageous.
- Previous experience in a customer-facing, technical lead role with an emphasis on product adoption.
- Outstanding organizational and project management capabilities.
- Excellent presentation & negotiation skills.
- Proficient communication, critical thinking & analytical prowess.
- Openness to travel (up to 25%).
- Bachelor's degree in Engineering/Computer Science or a related field.
Technical Account Manager - EMEA Arbeitgeber: Tufin
Kontaktperson:
Tufin HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Account Manager - EMEA
✨Tip Number 1
Fokussiere dich auf deine technischen Fähigkeiten, insbesondere im Bereich Netzwerk- und Sicherheitslösungen. Bereite dich darauf vor, spezifische Beispiele aus deiner bisherigen Erfahrung zu teilen, die zeigen, wie du Kunden bei der Implementierung und Nutzung von Technologien unterstützt hast.
✨Tip Number 2
Zeige deine Fähigkeit zur Zusammenarbeit mit verschiedenen Teams, insbesondere mit Vertrieb und Produktmanagement. Überlege dir, wie du in der Vergangenheit erfolgreich mit anderen Abteilungen zusammengearbeitet hast, um die Kundenzufriedenheit und Produktnutzung zu steigern.
✨Tip Number 3
Bereite dich darauf vor, über deine Erfahrungen im Umgang mit Kunden zu sprechen. Betone, wie du Herausforderungen während der Produktadoption gemeistert hast und welche Strategien du verwendet hast, um die Kundenbindung zu fördern.
✨Tip Number 4
Informiere dich über Tufins Produkte und deren Nutzen für die Kunden. Zeige dein Interesse an der Branche und wie du dazu beitragen kannst, den Wert der Produkte für die Kunden zu maximieren.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Account Manager - EMEA
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Account Manager at Tufin. Highlight your experience in client engagement, technical expertise, and customer support in your application.
Tailor Your CV: Customize your CV to reflect your 5+ years of relevant experience in network/security systems. Emphasize your hands-on experience with firewall administration and any scripting skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to drive product adoption. Use specific examples from your past roles to demonstrate how you've successfully engaged clients and resolved technical challenges.
Highlight Collaboration Skills: In your application, emphasize your experience in cross-functional collaboration. Mention any instances where you've worked with R&D or product management teams to enhance product usage and client satisfaction.
Wie du dich auf ein Vorstellungsgespräch bei Tufin vorbereitest
✨Showcase Your Technical Expertise
As a Technical Account Manager, it's crucial to demonstrate your deep understanding of networking and security systems. Be prepared to discuss your hands-on experience with firewalls and networking devices, and how you've successfully implemented solutions in past roles.
✨Highlight Client Engagement Strategies
Discuss specific examples of how you've enhanced product usage and client adoption in previous positions. Share metrics or success stories that illustrate your ability to drive client engagement and retention.
✨Emphasize Cross-Functional Collaboration
Tufin values collaboration across teams. Prepare to talk about your experiences working with R&D and product management to adapt solutions for clients. Highlight any best practices you've established that improved client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of challenges you've faced during the post-sales phase and how you resolved them, focusing on your analytical and critical thinking abilities.