Technical Support Engineer (m/f/d) Are you passionate about technology and enjoy solving complex technical challenges? Do you thrive in an international environment where no two days are the same? Then we'd love to meet you!
About the role As a Technical Support Engineer at Tyromotion, you will support our customers and distribution partners worldwide. Your work will include remote troubleshooting, on‑site service, technical training, and the development of tailored solutions to ensure our rehabilitation technologies make a real difference in people’s lives.
Your responsibilities:
Serve as the primary technical support contact for customers and distribution partners worldwide (medical devices, both hardware and software).
Handle customer complaints, service requests, and repair inquiries via phone and email.
Maintain and manage HR master data and digital personnel files.
Provide remote technical support and troubleshooting.
Support the field sales team with technical questions and the development of customer‑specific solutions.
Prepare customized quotations for maintenance services, spare parts, and repairs.
Perform maintenance and repair work at customer and distributor sites.
Plan and coordinate maintenance appointments.
Conduct technical service training for customers and distribution partners.
Support customers with active and expiring maintenance contracts.
Create and maintain technical documentation, including service and repair manuals.
Your Profile:
Completed technical education (e.g., apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field.
Excellent German and English skills, both written and spoken.
Strong technical understanding and analytical thinking.
Proficient in Microsoft Office applications.
Experience with a CRM system is an advantage.
Basic ERP knowledge is desirable.
Valid Category B driver’s license.
Open, communicative personality with strong interpersonal skills.
Self‑motivated, proactive, and able to work independently with a high level of personal responsibility.
Salary The actual minimum salary is 49,000 EUR gross per year (on a 38.5‑hour basis). The salary depends on your qualifications and experience and is paid 14 times per year.
Benefits
Flexible working hours
Employee discounts
Home office
Dogs allowed
Education and training
Job details
Employment type: Full Time (Permanent employment)
Seniority level: Young Professional, Professional Experience
Work model: Hybrid
Place of work: Graz
Field of work: Engineering, Technical Jobs
About the company
Employer: tyromotion GmbH
Number of employees: 51 – 100 employees
Locations: Graz
#J-18808-Ljbffr
About the role As a Technical Support Engineer at Tyromotion, you will support our customers and distribution partners worldwide. Your work will include remote troubleshooting, on‑site service, technical training, and the development of tailored solutions to ensure our rehabilitation technologies make a real difference in people’s lives.
Your responsibilities:
Serve as the primary technical support contact for customers and distribution partners worldwide (medical devices, both hardware and software).
Handle customer complaints, service requests, and repair inquiries via phone and email.
Maintain and manage HR master data and digital personnel files.
Provide remote technical support and troubleshooting.
Support the field sales team with technical questions and the development of customer‑specific solutions.
Prepare customized quotations for maintenance services, spare parts, and repairs.
Perform maintenance and repair work at customer and distributor sites.
Plan and coordinate maintenance appointments.
Conduct technical service training for customers and distribution partners.
Support customers with active and expiring maintenance contracts.
Create and maintain technical documentation, including service and repair manuals.
Your Profile:
Completed technical education (e.g., apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field.
Excellent German and English skills, both written and spoken.
Strong technical understanding and analytical thinking.
Proficient in Microsoft Office applications.
Experience with a CRM system is an advantage.
Basic ERP knowledge is desirable.
Valid Category B driver’s license.
Open, communicative personality with strong interpersonal skills.
Self‑motivated, proactive, and able to work independently with a high level of personal responsibility.
Salary The actual minimum salary is 49,000 EUR gross per year (on a 38.5‑hour basis). The salary depends on your qualifications and experience and is paid 14 times per year.
Benefits
Flexible working hours
Employee discounts
Home office
Dogs allowed
Education and training
Job details
Employment type: Full Time (Permanent employment)
Seniority level: Young Professional, Professional Experience
Work model: Hybrid
Place of work: Graz
Field of work: Engineering, Technical Jobs
About the company
Employer: tyromotion GmbH
Number of employees: 51 – 100 employees
Locations: Graz
#J-18808-Ljbffr
