About the Role
As a Berlin-based Customer Success & Account Manager (m/w/d) for Uber Direct – Uber's rapidly growing, multi‑billion‑dollar B2B last‑mile delivery vertical – you will own the end‑to‑end lifecycle of a scaling portfolio of German enterprise partners, from e‑commerce players to major retailers. Sitting at the intersection of operational execution and commercial strategy, you will bridge the gap between a Customer Success Manager and an Account Manager by leading technical onboarding and operational excellence while simultaneously driving account retention and revenue growth. In this high‑impact role, you will act as a strategic partner to our merchants and collaborate closely with local Uber Eats teams, the central EMEA organization, and global cross‑functional counterparts to seamlessly connect digital storefronts directly to their final consumers.
What You Will Do
- Partner & Grow: Build trusted relationships with enterprise accounts to maximize retention and identify commercial upsell opportunities.
- Onboard & Launch: Project‑manage technical integration and operational onboarding to ensure flawless, low‑friction merchant go‑lives.
- Analyze & Optimize: Use data to track performance metrics, deliver business reviews, and identify commercial quick‑wins.
- Solve Operations: Diagnose delivery friction points to implement immediate operational fixes and long‑term scalable solutions.
- Advocate for Product: Act as the 'Voice of the Customer,' translating merchant feedback into actionable insights for internal product, engineering, and finance teams.
Qualifications
- Experience: 3+ years in Account Management, Customer Success, Operations, or B2B Sales, ideally within a high‑growth tech environment.
- Client & Tech Acumen: Proven track record managing enterprise accounts, with comfort navigating technical workflows (APIs, e‑commerce checkouts).
- Analytical Skills: Strong data mindset; comfortable deriving insights and building reports using Google Sheets or Excel.
- Mindset: Proactive, empathetic, and highly adaptable problem‑solver.
- Languages: Full professional proficiency in both German and English is mandatory.
- Pluses: Experience with SQL, Salesforce, or background knowledge in the logistics/on‑demand delivery space.
