Overview In this role you design, implement, and optimize IT Service Management solutions for UBS Card Center using BMC Helix ITSM SaaS. You gather customer needs, tailor workflows, and ensure smooth delivery with cross-functional teams. You drive automation and process improvements across incident, problem, change, and service requests to boost efficiency and compliance. This is a hands-on position at the intersection of IT and business, shaping scalable ITSM capabilities in a dynamic, purpose-driven environment. Leistungen / Benefits flexible working arrangements part-time options job-sharing hybrid working global infrastructure purpose-driven culture Verantwortungsbereiche Analyze customer requirements and translate ITSM needs into clear specifications Design and implement custom workflows in BMC Helix ITSM, including automation Develop, debug, and optimize ITSM components for incident, problem, change, and service requests Configure, customize, and enhance systems to meet business needs Collaborate with developers, service managers, and business users to ensure successful ITSM implementations Create and maintain technical documentation including workflow designs, mappings, and blueprints Zentrale Anforderungen Hands-on experience with BMC Helix ITSM SaaS and Remedy Strong understanding of BMC Helix Innovation Studio Expertise in developing workflows using BMC Helix Digital Workplace Catalog Solid ITSM process knowledge (Incident, Problem, Change, Service Request, CMDB, Asset, Knowledge) Scripting/automation skills (JavaScript, Python, Shell) German and English communication skills with cross-functional teamwork Teamwork Communication Analytical thinking BMC Helix ITSM SaaS Remedy BMC Helix Innovation Studio
UBS Card Center - IT Service Management Engineer 100% (f/m/d) Arbeitgeber: UBS
Die UBS Card Center AG ist ein hervorragender Arbeitgeber, der seinen Mitarbeitenden in Glattbrugg ein dynamisches und unterstützendes Arbeitsumfeld bietet. Mit einem starken Fokus auf persönliche Entwicklung und Teamarbeit fördert das Unternehmen eine integrative Kultur, die Vielfalt schätzt und innovative Lösungen im Bereich Karten- und T&E-Management vorantreibt. Hier haben Sie die Möglichkeit, Ihre Fähigkeiten in einem zukunftsorientierten Umfeld einzubringen und aktiv zum Wachstum und zur Effizienz unserer Dienstleistungen beizutragen.
