Operations Manager

Make your mark for patients

Position:Operations Germany

Make your mark for patients

Operations Manager Germany

We are looking for a person with business acumen and proven consultancy skills within a cross-functional environment of various stakeholders to join us asOperations Managerin ourInsights to Impact & Go-to-Marketteam, based inMonheim, Germany.

About the role

As the Operations Manager, you will lead end-to-end stakeholder management and continuously improve the deployment of Veeva CRM “ORBIT” as integrated Closed Loop Relationship Management (CLRM) solution as well as related business processes. Reporting directly to the Operations Lead Germany, you will act as key interface between the European Insights-to-Impact (I2I) organization and the local Business Units’ stakeholders.

Who you’ll work with

Together with your EU team, consisting of Operations Managers dedicated to different areas, you will be responsible for continuous improvement activities, supporting the business to get to the next level of operational excellence, and encouraging business and stakeholders to meet targets. You will directly interact and cooperate with a variety of local, regional and EU stakeholders, Information Technology (IT) and external vendor teams.

What you’ll do

• Act as interface between strategy and tactical planning to ensure EU strategic alignment and be involved in defining the operational strategy with the German leadership team.
• Partner with entire hierarchy of functional roles (commercial, medical, access and back office) to drive informed decision making based on data, in alignment with area Leadership Team.
• Drive end-to-end process with internal & external stakeholders to ensure timely roll-out of OmniChannel Plans for each promotional cycle (e.g. business requirements consolidation, external vendor alignment, hyper-care support etc.)
• Proactively translate business requests into CRM design solutions (bringing CRM concepts to reality) and tailor developments of CLRM platform roadmap together with EU Teams, so that local business requirements for area/market are met.
• Drive initiatives to increase data quality for activity data. Acknowledged as Partner with I2I Reporting Team and external vendor to Manage Account / Health Care Organization & data quality.
• Partner within the I2I team & local stakeholder networks to leverage and communicate relevant information from the EU organization towards your area and vice versa
• Develop a CLRM platform roadmap for Germany and ensure execution as well as implementation of strategies based on data

Interested? For this role we’re looking for the followingeducation, experience,and skills.

• Bachelor`s Degree
• Solid analytical skills, ability to consolidate data sets for management review & structured thinking.
• Effective change catalyst/facilitator who thinks innovatively and drive initiatives with ability to handle risk and uncertainty comfortably, learning from both successes and failures
• Demonstrated project management skills (negotiation, planning, prioritization, time management, etc.).
• Proficiency in MS Office, especially Excel. Digital and IT savvy; familiarity with Human Resources systems.
• Effective communication and presentation skills, including solid English and German language capabilities
• Hands on CRM experience

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

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